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Communication issues

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Dear North West Ambulance Service NHS Trust,

How many private, third party or volunteer ambulance partners you work with have reported communication issues with you over the previous 4 months of When allocated to respond to calls, which could have either endangered patient safety or put the crew at risk of danger

Yours faithfully,

James Steady

FOI Enquiries, North West Ambulance Service NHS Trust

2 Attachments

[1]North West Ambulance Service - NHS Trust

 

Thank you for your request for information which is currently being
reviewed under the terms of the Freedom of Information Act 2000. We will
contact you again with a response to your request within the 20 working
days commitment outlined in the Freedom of Information Act. If there are
any queries with your request which we need to clarify with you, we will
contact you at the earliest opportunity.

Please note: NWAS is currently working very hard to deal with challenges
posed by the coronavirus (COVID-19) pandemic. We will do our best to
respond to any FOI requests within the usual 20 working day deadline, but
please bear with us during this busy time. Thank you for your
understanding.

 

 

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FOI Enquiries, North West Ambulance Service NHS Trust

North West Ambulance Service

Email: mailto:[email address]

FOI2046

Hi James

There has been one reported issue with communication between a third party provider and one of the emergency operations centre clinical hubs. This was due to a fault on the phone line which has been reported for repair. An alternative number was available until the line was repaired.

I hope this information is of assistance.

Kind regards
Christina

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