Communication Infrastructure
Dear Anglia Ruskin University,
I would kindly request the following information under The freedom of Information Act (FOI) 2000. Please note this information is for my own personal consumption and not for commercial gain or interest.
Telephony
• What is your current telephony system?
• How many users on the telephony system?
• When is the contract up for renewal?
Clearing
• Who is your current clearing solution provider?
• How many agents do you use for your clearing solution ?
• What services does your clearing service support e.g. voice, email, omnichannel, WhatsApp etc?
• When is your clearing contract up for renewal?
Yours faithfully,
Olive Pearl
Thank you for your request for information
The Information Compliance Team at Anglia Ruskin University has received your request and has logged it with the reference in the subject line of this email.
Please quote this reference if you need to contact us about your request.
We will respond to you within 20 working days following the date of receiving your request, or will advise you within this period if there is a valid reason to either extend the deadline or in the event that we require clarification or refinement of your request.
Yours sincerely
Information Compliance Team
ARU, Bishop Hall Lane, Chelmsford, CM1 1SQ
aru.ac.uk
ARU Cambridge | ARU Chelmsford | ARU London | ARU Peterborough | ARU Writtle
Dear Olive,
Please find attached our response to your request.
Kind regards,
Yours sincerely
Information Compliance Team
ARU, Bishop Hall Lane, Chelmsford, CM1 1SQ
aru.ac.uk
ARU Cambridge | ARU Chelmsford | ARU London | ARU Peterborough | ARU Writtle
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