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Communication between ST CEO Liv Garfield and Lee Anderson MP

David Hennigan made this Freedom of Information request to Severn Trent Plc
You only have a right in law to access information about the environment from this authority


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Dear Severn Trent Plc,

The water shortages in Ashfield created a huge health and safety issue for residents. This created a huge detrimental humanitarian and environmental impact.

I would like copies of all communication explicitly between Lee Anderson, the MP and Liv Garfield, CEO of Severn Trent Water specifically on Sunday 18th July 2021 and Tuesday, 21st July to include emails and phone calls about water supply issues in the Ashfield Constituency.

Thank you.

David Hennigan

CustomerEIR, Severn Trent Plc

ST Classification: UNMARKED

Dear Mr Hennigan

 

I am responding on behalf of the Severn Trent PLC Group (Severn Trent) to
your request for copies of communications between Lee Anderson MP and Liv
Garfield, CEO on Sunday 18th July 2021 and Tuesday, 21st July.

 

I am sorry for the disruption caused by the water supply issues
experienced in Ashfield last month as I know how difficult it is to be
without water, particularly when the weather is hot as it was at the time.
The issues were caused by a series of technical problems with our booster
pumps and a power cut and our immediate priority was to restore supplies
to our customers. Whilst we resolved the issues we established a fully
resourced 24-hour incident team led by our senior management team,
including our CEO, that operated until all customers had their supplies
returned to normal. Out in the field our teams moved water around our
water supply network, water tankers supported the network and we arranged
for bottled water deliveries to those customers on our priority register
plus bottled water stations.

 

Throughout the period we kept our customers updated through our website,
by proactive individual text messages, plus for those customers who
contacted us by phone we provide an update via a recorded message. In
addition to this, our senior management team provided positive constant
and proactive engagement with our senior stakeholders who helped share our
update messages. We appreciate that we can always learn more from such
incidents and are committed to attending a Public Meeting that will be
held in the Ashfield area to talk directly to local residents and answer
any questions they may have. We are looking to live stream the event and
details will be locally publicised.

 

In respect to your request, please see below our response that has been
numbered for ease of reading:

 

 1. Severn Trent is not subject to the Freedom of Information Act and
therefore we have no duties of disclosure under that Act.

 

2.     We have however considered whether your request below is a request
under the Environmental Information Regulations 2004 (the EIRs), which do
apply to Severn Trent. Having reviewed the contents of the communications
you have requested, whilst in principle they may be ‘environmental
information’ as defined in the EIRs, under Regulations 12 and 13 there are
exceptions which mean that the material covered by your request is not
disclosable for the following reasons:

 

 a. The communications in question contain personal data relating to
individuals. As such, this information is not disclosable due to
Regulations 12(3) and 13 of the EIRs – which provide that any
disclosure shall not contravene data protection legislation.

 

 b. The communications are between Lee Anderson MP and Liv Garfield,
Severn Trent’s Chief Executive. The content of the communication
relates to concerns raised by Mr Anderson as a result of the supply
interruptions being experienced by his constituents at the date of
the messages. This is an exchange that was clearly intended to be
confidential between Mr Anderson and Ms Garfield. Mr Anderson
provided information as to the effect of the supply interruptions and
Ms Garfield responded to those concerns. It is clearly important, and
in the public interest, for political representatives to be able to
discuss relevant matters with Severn Trent without the chilling
effect of these communications potentially being disclosable under
the EIRs. Therefore the communications are excepted from disclosure
as a result of Regulation 12(5)(f).

 

 c. In addition, the private and confidential nature of the messages, and
the fact that they were not intended for wider dissemination, mean
that it would not be in the public interest for these to be
disclosed. It is also in the public interest for MPs to be able to
communicate confidentially with Severn Trent regarding matters of
relevance to their constituents. As our position is that it is in the
public interest to encourage free, frank and confidential
correspondence and that disclosure would prejudice this for future
purposes, the communications are excepted from disclosure under
Regulation 12(5)(f), with the public interest in maintaining that
exception outweighing the public interest in the disclosure of the
material you have requested.

 

 3. You do have the right to complain to Severn Trent if you disagree with
our decision and you have 40 working days from receipt of this
correspondence to do so. 

 

Kind regards

Group compliance & assurance team

 

Severn Trent Plc (registered number 2366619) and Severn Trent Water
Limited (registered number 2366686) (together the "Companies") are both
limited companies registered in England & Wales with their registered
office at Severn Trent Centre, 2 St John's Street, Coventry, CV1 2LZ This
email (which includes any files attached to it) is not contractually
binding on its own, is intended solely for the named recipient and may
contain CONFIDENTIAL, legally privileged or trade secret information
protected by law. If you have received this message in error please delete
it and notify us immediately by telephoning +44 2477715000. If you are not
the intended recipient you must not use, disclose, distribute, reproduce,
retransmit, retain or rely on any information contained in this email.
Please note the Companies reserve the right to monitor email
communicationsin accordance with applicable law and regulations. To the
extent permitted by law, neither the Companies or any of their
subsidiaries, nor any employee, director or officer thereof, accepts any
liability whatsoever in relation to this email including liability arising
from any external breach of security or confidentiality or for virus
infection or for statements made by the sender as these are not
necessarily made on behalf of the Companies. Reduce waste! Please consider
the environment before printing this email

CustomerEIR, Severn Trent Plc

ST Classification: UNMARKED

Dear Mr Hennigan

 

I am responding on behalf of the Severn Trent PLC Group (Severn Trent) to
your request for copies of communications between Lee Anderson MP and Liv
Garfield, CEO on Sunday 18th July 2021 and Tuesday, 21st July.

 

I am sorry for the disruption caused by the water supply issues
experienced in Ashfield last month as I know how difficult it is to be
without water, particularly when the weather is hot as it was at the time.
The issues were caused by a series of technical problems with our booster
pumps and a power cut and our immediate priority was to restore supplies
to our customers. Whilst we resolved the issues we established a fully
resourced 24-hour incident team led by our senior management team,
including our CEO, that operated until all customers had their supplies
returned to normal. Out in the field our teams moved water around our
water supply network, water tankers supported the network and we arranged
for bottled water deliveries to those customers on our priority register
plus bottled water stations.

 

Throughout the period we kept our customers updated through our website,
by proactive individual text messages, plus for those customers who
contacted us by phone we provide an update via a recorded message. In
addition to this, our senior management team provided positive constant
and proactive engagement with our senior stakeholders who helped share our
update messages. We appreciate that we can always learn more from such
incidents and are committed to attending a Public Meeting that will be
held in the Ashfield area to talk directly to local residents and answer
any questions they may have. We are looking to live stream the event and
details will be locally publicised.

 

In respect to your request, please see below our response that has been
numbered for ease of reading:

 

 1. Severn Trent is not subject to the Freedom of Information Act and
therefore we have no duties of disclosure under that Act.

 

2.     We have however considered whether your request below is a request
under the Environmental Information Regulations 2004 (the EIRs), which do
apply to Severn Trent. Having reviewed the contents of the communications
you have requested, whilst in principle they may be ‘environmental
information’ as defined in the EIRs, under Regulations 12 and 13 there are
exceptions which mean that the material covered by your request is not
disclosable for the following reasons:

 

 a. The communications in question contain personal data relating to
individuals. As such, this information is not disclosable due to
Regulations 12(3) and 13 of the EIRs – which provide that any
disclosure shall not contravene data protection legislation.

 

 b. The communications are between Lee Anderson MP and Liv Garfield,
Severn Trent’s Chief Executive. The content of the communication
relates to concerns raised by Mr Anderson as a result of the supply
interruptions being experienced by his constituents at the date of
the messages. This is an exchange that was clearly intended to be
confidential between Mr Anderson and Ms Garfield. Mr Anderson
provided information as to the effect of the supply interruptions and
Ms Garfield responded to those concerns. It is clearly important, and
in the public interest, for political representatives to be able to
discuss relevant matters with Severn Trent without the chilling
effect of these communications potentially being disclosable under
the EIRs. Therefore the communications are excepted from disclosure
as a result of Regulation 12(5)(f).

 

 c. In addition, the private and confidential nature of the messages, and
the fact that they were not intended for wider dissemination, mean
that it would not be in the public interest for these to be
disclosed. It is also in the public interest for MPs to be able to
communicate confidentially with Severn Trent regarding matters of
relevance to their constituents. As our position is that it is in the
public interest to encourage free, frank and confidential
correspondence and that disclosure would prejudice this for future
purposes, the communications are excepted from disclosure under
Regulation 12(5)(f), with the public interest in maintaining that
exception outweighing the public interest in the disclosure of the
material you have requested.

 

 3. You do have the right to complain to Severn Trent if you disagree with
our decision and you have 40 working days from receipt of this
correspondence to do so. 

 

Kind regards

Group compliance & assurance team

Severn Trent Plc (registered number 2366619) and Severn Trent Water
Limited (registered number 2366686) (together the "Companies") are both
limited companies registered in England & Wales with their registered
office at Severn Trent Centre, 2 St John's Street, Coventry, CV1 2LZ This
email (which includes any files attached to it) is not contractually
binding on its own, is intended solely for the named recipient and may
contain CONFIDENTIAL, legally privileged or trade secret information
protected by law. If you have received this message in error please delete
it and notify us immediately by telephoning +44 2477715000. If you are not
the intended recipient you must not use, disclose, distribute, reproduce,
retransmit, retain or rely on any information contained in this email.
Please note the Companies reserve the right to monitor email
communicationsin accordance with applicable law and regulations. To the
extent permitted by law, neither the Companies or any of their
subsidiaries, nor any employee, director or officer thereof, accepts any
liability whatsoever in relation to this email including liability arising
from any external breach of security or confidentiality or for virus
infection or for statements made by the sender as these are not
necessarily made on behalf of the Companies. Reduce waste! Please consider
the environment before printing this email

We don't know whether the most recent response to this request contains information or not – if you are David Hennigan please sign in and let everyone know.