Commercial Agreement Between the CAA and CEDR the Aviation Arbitration ADR

Dearg OBartuin made this Freedom of Information request to Civil Aviation Authority

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Civil Aviation Authority,

Please provide a copy of your commercial agreement that replaces the internal Passenger Aviation Complaints Team (PACT) with the appointed ADR CEDR, specifically the aviation branch of their duties carried out on behalf of the CAA.

I am particularly interested in the best practice guidelines that should include any instruction from CAA to CEDR that relates to a passengers use of a third party representative and/or CMC (Claims Management Company) If such an instruction or agreement is not in place or does not exist, please confirm this by way of reply.

If however such an agreement does exist, I am particularly interested in all versions of your commercial contract or guidance literature expressly from the CAA to CEDR between February 2016 and the date of this request. It would be pertanent to mention i am not interested in learning any financial arrangements but only to focus on your express instructions that CEDR are now contractually bound.

Yours faithfully,

Dearg OBartuin

FOI Requests, Civil Aviation Authority

2 Attachments

Dear Mr OBartuin

 

I am writing to acknowledge receipt of your application for the release of
information held by the Civil Aviation Authority.

 

If your requirements are unclear, or the information is held by another
public authority, we will contact you in the next five working days. 
Otherwise the information we are able to disclose will be assembled and
made available to you within 20 working days from receipt of your
request.  If we are unable to provide any of the information requested an
explanation will be provided.

 

Should you wish to discuss any aspect of this request, I can be contacted
on the number below.  Please quote reference F0002990.

 

Yours sincerely

 

 

Rick Chatfield [2]http://www.caa.co.uk/resources/emailsign...
General
Enquiries and
Case
Management

Communications
Department
Civil Aviation
Authority

Tel: 01293 76
8512

Follow us on
Twitter:
[1]@UK_CAA

 

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consider the
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[3]http://www.caa.co.uk/resources/emailsign...

 

 

 

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FOI Requests, Civil Aviation Authority

2 Attachments

Dear Mr OBartuin

 

Please find attached the CAA's response to your request for information.

 

Kind regards

 

 

 

Rihanne Stephen

Information Rights Officer

Civil Aviation Authority

 

Email: [1][CAA request email]

 

[2]www.caa.co.uk

Follow us on Twitter: [3]@UK_CAA

 

Please consider the environment. Think before printing this email.

 

 

 

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References

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1. mailto:[CAA request email]
2. http://www.caa.co.uk/
3. http://twitter.com/UK_CAA