Dear Civil Aviation Authority,
Please provide a copy of your commercial agreement that replaces the internal Passenger Aviation Complaints Team (PACT) with the appointed ADR CEDR, specifically the aviation branch of their duties carried out on behalf of the CAA.
I am particularly interested in the best practice guidelines that should include any instruction from CAA to CEDR that relates to a passengers use of a third party representative and/or CMC (Claims Management Company) If such an instruction or agreement is not in place or does not exist, please confirm this by way of reply.
If however such an agreement does exist, I am particularly interested in all versions of your commercial contract or guidance literature expressly from the CAA to CEDR between February 2016 and the date of this request. It would be pertanent to mention i am not interested in learning any financial arrangements but only to focus on your express instructions that CEDR are now contractually bound.
Dear Mr OBartuin
I am writing to acknowledge receipt of your application for the release of
information held by the Civil Aviation Authority.
If your requirements are unclear, or the information is held by another
public authority, we will contact you in the next five working days.
Otherwise the information we are able to disclose will be assembled and
made available to you within 20 working days from receipt of your
request. If we are unable to provide any of the information requested an
explanation will be provided.
Should you wish to discuss any aspect of this request, I can be contacted
on the number below. Please quote reference F0002990.
Rick Chatfield http://www.caa.co.uk/resources/emailsign...
Tel: 01293 76
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Dear Mr OBartuin
Please find attached the CAA's response to your request for information.
Information Rights Officer
Civil Aviation Authority
Email: [CAA request email]
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