This is an HTML version of an attachment to the Freedom of Information request 'COINS user survey'.

COINS User Survey 2009
1. COINS User Survey - User Profile
COINS User Survey 2009, should take you about fifteen to twenty minutes to answer, please feel 
free to make comments where appropriate. 
The data collected from this survey will be treated anonymously, however there is an option at the 
end to give contact details to enable strictly confidential follow up to any of your concerns or 
comments.
All questions with an asterisk are mandatory, however to get the best response we would be grateful 
if you could answer all questions as fully as you can. If you do not have time to complete the survey 
in one session you can close the window and return to it at a later point by using the link in the e-
mail or on the COINS home page. The survey can only be completed once per computer. 
The Survey deadline is 5pm 30th September 2009.
Please contact xxxxxx.xxxxx@xxxxxxxxxxx.xxx.xx or xxxxxx.xxxxxx@xxxxxxxxxxx.xxx.xx if you have 
any questions regarding this survey.
Many thanks for you time.
* 1. How much COINS experience do you have?
 
Up to 6 months
n
m
l
k
j
 
6 Months to a year
n
m
l
k
j
 
1 to 3 years
n
m
l
k
j
 
More than 3 years
n
m
l
k
j
* 2. On average how often do you use COINS?
 
Daily
n
m
l
k
j
 
Weekly
n
m
l
k
j
 
Monthly
n
m
l
k
j
 
Less Frequently
n
m
l
k
j
* 3. Which organization are you from? (dependent on your answer you will 
be taken to a set of group specific questions)
 
HM Treasury - Spending Team
n
m
l
k
j
 
HM Treasury - Central Team
n
m
l
k
j
 
Central Government Department
n
m
l
k
j
 
Local Government Body
n
m
l
k
j
 
Non-Departmental Body
n
m
l
k
j
Page 1

COINS User Survey 2009
2. Non Treasury User
These are specific questions for non-HMT users. Once completed you will be automatically taken to 
Q16.
4. The following contacts show excellent understanding of public 
spending issues:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
GEAR WGA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Spending Teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Please add any further comments you wish.
5. My working relationship is excellent with the following:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
GEAR WGA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Spending Teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Further Comment
6. On average how often do you contact the following?
3-4 times a 
 
Daily
Weekly
Monthly
Rarely
NA
year
GEAR WGA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates Branch
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Spending Teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Page 2

COINS User Survey 2009
7. The following reports are used for INTERNAL management purposes 
within my own organisation.
 
CIM Data Analysis Report (DAR)
g
f
e
d
c
 
CIM EU Spend and Receipts
g
f
e
d
c
 
CIM Enhanced Data Analysis Report (E-DAR)
g
f
e
d
c
 
CIM New Budget Boundary
g
f
e
d
c
 
CIM Estimates Subhead Detail
g
f
e
d
c
 
CIM Main Estimates (Selectable)
g
f
e
d
c
 
CIM Supplementary Budgetary Information (Selectable)
g
f
e
d
c
Page 3

COINS User Survey 2009
3. Spending Team Only
These are specific questions for Spending Team users. Once completed you will be automatically 
taken to Q16.
8. The following contacts show excellent understanding of public 
spending issues:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Departments
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR WGA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Other spending teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Further Comment
9. My working relationship is excellent with the following:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Departments
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR WGA
Other 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Other spending teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Further comment
Page 4

COINS User Survey 2009
10. On average how often do you contact the following?
3-4 times a 
 
Daily
Weekly
Monthly
Rarely
NA
year
Departments
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR WGA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates Branch
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Other spending teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
11. I regularly attend the Numbers Unit Network meetings.
 
Yes
n
m
l
k
j
 
No
n
m
l
k
j
12. If you attend the Numbers Unit Network do you find it useful?
 
Yes
n
m
l
k
j
 
No
n
m
l
k
j
Further comment
Page 5

COINS User Survey 2009
4. HMT Central Teams Only
These are specific questions for Central Team.
13. The following contacts show excellent understanding of public 
spending issues:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Departments
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR WGA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Spending teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Further comment
14. My working relationship is excellent with the following:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Departments
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR WGA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Spending teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Further comment
Page 6

COINS User Survey 2009
15. On average, how often do you contact the following?
 
Daily
Weekly
Monthly
3-4 times a year
Rarely
Departments
Other 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR WGA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR PESA
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
GEAR Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEP Classification 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Branch
GEAR CSM
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Public Sector Finance 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(PSF)
Other spending teams
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Page 7

COINS User Survey 2009
5. COINS Performance
The following questions refer to COINS performance.
* 16. Please select one option per row.
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
COINS performs well 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
in peak periods.
COINS performs well 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
in non-peak periods.
COINS is easy to 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
navigate
COINS is always 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
available when I need 
it.
The current number of 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
COINS outtages are 
appropriate.
Please add any comments, particularly we would like to know if you have had issues with COINS performance or 
accessing COINS, what module were you using and what actions were you trying to perform.
Page 8

COINS User Survey 2009
6. COINS Reports
* 17. What are the COINS reports you use and how often do you use 
them? (Select as appropriate)
 
Daily
Weekly
Monthly
Less Frequently
Do NOT use
ATM Warnings Report 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
- Programme Objects
ATM Warnings Report 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
- Adjustments
CIM Warnings Report 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
- Forecast Outturn
CIM Data Analysis 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Report (DAR)
CIM EU Spend and 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Receipts
CIM Enhanced Data 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Analysis Report (E-
DAR)
CIM New Budget 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Boundary
CIM Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Subhead Detail
CIM Departmental 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Annual Reports
CIM MOG and Budget 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Transfer Report
CIM Main Estimates 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
(Selectable)
CIM Supplementary 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Budgetary Information 
(Selectable)
CIM WGA Counter-
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
party Mismatch Report
Page 9

COINS User Survey 2009
7. COINS Reports continued
* 18. COINS Reports:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Run well during off-
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
peak periods
Run well during peak 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
periods
Please let us know of any issues if you experience issues when running COINS reports.
19. Do you have any comments about COINS reports that you believe 
should be addressed?
Page 10

COINS User Survey 2009
8. CSM COINS Helpdesk
* 20. Please respond to the following statements as appropriate:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
The availability of the 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
COINS helpdesk is 
excellent
The response time of 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
the COINS helpdesk is 
excellent
COINS Helpdesk deal 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
with my queries 
promptly.
When COINS 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Helpdesk cannot 
resolve my query they 
have been prompt in 
letting me know and 
advised me of the 
best course of action.
Please make any further comments about your experience of the CSM Helpdesk and COINS support
Page 11

COINS User Survey 2009
9. Data Quality
* 21. The following factors affect COINS Data Quality:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Understanding the COINS 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
SCoA definitions
Departmental internal data 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
collection process/chain
Incorrect/unclear 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
instructions/guidance/advice 
from HMT
Internal Knowledge 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Management/Knowledge 
Retention
Quality of Public Spending 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Training from HMT
Quality of internally 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
provided Finance/Public 
Spending Training
Please let us know any further responses you have to this question
Page 12

COINS User Survey 2009
10. COINS User Group continued
* 22. I attend the COINS User Group
 
Yes
n
m
l
k
j
 
No
n
m
l
k
j
Page 13

COINS User Survey 2009
11. COINS User Group continued Yes
* 23. The COINS User Group is very useful
 
Yes
n
m
l
k
j
 
No
n
m
l
k
j
If you replied No, can you tell us why?
* 24. The following aspects of the COINS user Group are about right:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Structure of meetings
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Length of meetings
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Frequency of Meetings
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Opportunity of 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
attendee partcipation/ 
open discussion
Number of practical 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
agenda items (i.e 
short how to items)
Variety of speakers 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
and public spending 
topics
Please tell us about any other aspects of the COINS User group that you feel is approriate.
Page 14

COINS User Survey 2009
12. User Group No
* 25. I do not attend the COINS User Group because: (Please select one of 
the following if you DO NOT attend the user group otherwise skip to the 
next page)
 
Not aware
n
m
l
k
j
 
Not interested
n
m
l
k
j
 
I have attended but I did not find it useful
n
m
l
k
j
 
I would like to attend but dates clash with other priorities
n
m
l
k
j
 
Other (please specify)
n
m
l
k
j
 
Page 15

COINS User Survey 2009
13. Communications
* 26. I always know who to contact when dealing with COINS/Public 
Spending issues.
 
Yes
n
m
l
k
j
 
No
n
m
l
k
j
* 27. I find details of spending contacts from:
 
COINS Website
g
f
e
d
c
 
COINS Helpdesk
g
f
e
d
c
 
WGA Website within HMT Public Website
g
f
e
d
c
 
My Spending Team
g
f
e
d
c
 
COINS Related PES Papers
g
f
e
d
c
 
Previous Jobholder
g
f
e
d
c
* 28. I use the COINS website to
 
Access COINS
g
f
e
d
c
 
Check latest COINS news
g
f
e
d
c
 
Access Guidance
g
f
e
d
c
 
To use links
g
f
e
d
c
 
NA
g
f
e
d
c
Page 16

COINS User Survey 2009
14. Communication continued
* 29. The following HMT Public Spending communications are excellent:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
PES Papers
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
CSM e-mails
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Spending Timetable
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
WGA Updates
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
If you do not agree can you tell us why?
Page 17

COINS User Survey 2009
15. Training
* 30. I have attended the following courses in the past year:
 
Yes
No
COINS Training 
n
m
l
k
j
n
m
l
k
j
(Budgeting and 
Forecast)
The Budgeting and 
n
m
l
k
j
n
m
l
k
j
Fiscal Framework 
(National School of 
Government)
WGA on COINS
n
m
l
k
j
n
m
l
k
j
31. If you stated YES in Q30 please skip this question. I did not attend 
any courses in the past year because: (Please Select One option)
 
I do not need to attend or have attended courses in previous years.
n
m
l
k
j
 
I do not feel the courses provided suit my requirements.
n
m
l
k
j
 
I am not aware of any courses.
n
m
l
k
j
 
I am new to my post and haven’t had a chance to attend any courses yet.
n
m
l
k
j
 
I learnt from work colleague/desk notes
n
m
l
k
j
 
I have managed using guidance on COINS website
n
m
l
k
j
* 32. I found out about the courses from the: (Please select as applicable)
 
COINS Website
g
f
e
d
c
 
E-Mail from CSM
g
f
e
d
c
 
NA
g
f
e
d
c
 
Other (please specify)
g
f
e
d
c
 
Page 18

COINS User Survey 2009
16. Training continued - course comments
Please ONLY answer the following three (3) questions if you attended a COINS training course in the 
past year, OTHERWISE please click next to skip this page.
33. On the "COINS Training (Budgeting and Forecast)" course I found 
the following to be excellent:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Length of Course
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Content/Syllabus
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Materials (Guides, 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
worksheets etc.)
Presenters/Facilitators
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Facilities
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Post course support
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
If you have any further comments about this course please tell us
34. On the "Budgeting and Fiscal Framework (National School of 
Government)" course I found the following to be excellent:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Length of Course
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Content/Syllabus
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Materials (Guides, 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
worksheets etc.)
Presenters/Facilitators
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Facilities
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Post course support
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Please let us know any further comments you have about this course
35. On the "WGA on COINS" Training course I found the following to be 
excellent:
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
Length of Course
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Content/Syllabus
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Materials (Guides, 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
worksheets etc.)
Presenters/Facilitators
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Facilities
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Post course support
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Please let us know any further comments you have about this course
Page 19

COINS User Survey 2009
17. Training continued
36. Are there any Training requirements that you feel are not currently 
provided?
Page 20

COINS User Survey 2009
18. COINS Guidance
* 37. The following guidance is readily accessible and easy to navigate
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
COINS User Guide
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
COINS Related PES 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Papers
Budgetary Guidance
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Estimates Manual
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Please let us know any if you have any comments
* 38. The following guidance is clear and easy to understand
 
Agree
Tend to agree
Tend to disagree
Disagree
NA
COINS User Guide
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
COINS Related PES 
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Papers
Budgetary Guidance
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Estimates Manual
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
n
m
l
k
j
Please let us know whether you have any comments about the guidance
* 39. The quality of the COINS Guidance has improved in the last year
 
 
 
 
Agree
n
m
l
k
j
Tend to agree
n
m
l
k
j
Tend to 
n
m
l
k
j
Disagree
n
m
l
k
j
NA
n
m
l
k
j
disagree
Page 21

COINS User Survey 2009
19. Conclusion
Thank you for completeing this survey. Your details and answers are confidential and will only be 
used by the survey team to follow up on any comments or issues raised.
40. Do you feel there is anything that can be done to improve your 
experience of using COINS and the Spending process?
41. If you are happy to do so, please provide your name and e-mail 
Name
E-Mail
Page 22