Code of Conduct for staff
Dear Driving Standards Agency,
1. Could you please provide me a copy of your 'Code of conduct' or similar document that staff must adhere to when dealing with members of the public?
2. Could you please provide a copy of your complaints procedure for members of public interacting with the DSA.
Yours faithfully,
Darren Ayling
Driving Standards Agency
Knowledge and Information Management Team
The Axis Building
112 Upper Parliament Street
NOTTINGHAM NG1 6LP
switchboard: (0115) 936 6666
direct line: (0115) 936 6034
fax: (0115) 936 6580
email: :[DSA request email]
websites: direct.gov.uk
[1]dft.gov.uk/dsa
e-mail [2][DSA request email]
[date]
Mr Darren Ayling
by email: [FOI #92383 email]
our ref: IA/01276/11
7 November 2011
Dear Mr Ayling
FREEDOM OF INFORMATION REQUEST
Thank you for your email of 07 November 2011 requesting information about
our complaints procedure and staff code of conduct; we are dealing with
your request under the terms of the Freedom of Information Act 2000.
Your request was received by the Driving Standards Agency on 7 November
2011. We will endeavour to provide you with a full response within 20
working days after receipt of your request.
If you have any queries about this letter, please do not hesitate to
contact me on the details as above. Please remember to quote the
reference number above in any future communications.
Yours sincerely
Knowledge and Information Management Team
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dft.gov.uk/dsa
http://www.dft.gov.uk/dsa
2. mailto:[DSA request email]
Driving Standards Agency
Knowledge and Information Management Team
The Axis Building
112 Upper Parliament Street
NOTTINGHAM NG1 6LP
switchboard: (0115) 936 6666
direct line: (0115) 936 6785
fax: (0115) 936 6571
email: [DSA request email]
websites: direct.gov.uk
[1]dft.gov.uk/dsa
Darren Ayling
by email: [FOI #92383 email]
our ref: IA/01276/11
9 November 2011
Dear Mr Ayling
FREEDOM OF INFORMATION REQUEST
I refer to your email of 7 November requesting information about our
complaints procedure and staff code of conduct. You can find a copy of
our complaints procedure online at
[2]http://www.dft.gov.uk/dsa/dsa-service-st....
We are continuing to process your request for our code of conduct or
similar document that staff must adhere to when dealing with members of
the public. We are dealing with this request under the terms of the
Freedom of Information Act 2000.
Your request was received by the Driving Standards Agency on 7 November.
We will endeavour to provide you with a full response within 20 working
days after receipt of your request.
If you have any queries about this email, please do not hesitate to
contact me on the details as above. Please remember to quote the
reference number above in any future communications.
Yours sincerely
Knowledge and Information Management Team
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dft.gov.uk/dsa
http://www.dft.gov.uk/dsa
2. http://www.dft.gov.uk/dsa/dsa-service-st...
Driving Standards Agency
Knowledge and Information Management Team
The Axis Building
112 Upper Parliament Street
NOTTINGHAM NG1 6LP
switchboard: (0115) 936 6666
direct line: (0115) 936 6785
fax: (0115) 936 6571
email: [DSA request email]
websites: direct.gov.uk
[1]dft.gov.uk/dsa
Darren Ayling
by email:
[FOI #92383 email]
our ref: IA/01276/11
25 November 2011
Dear Mr Ayling
Information requested under the Freedom of Information Act (FoIA)
Further to our email of 9 November, I can confirm that we have handled
your request for information about our code of conduct and complaints
procedure within the terms of the FoIA.
I attach, at Annexes A and B, the response to your request.
If you are unhappy with the way we have handled your request, you should
ask for an internal review by contacting Alison Wilson, Information
Compliance Manager, at the above address.
Yours sincerely
Graham Watts
Information Officer
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dft.gov.uk/dsa
http://www.dft.gov.uk/dsa
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