Dear Driving Standards Agency,

1. Could you please provide me a copy of your 'Code of conduct' or similar document that staff must adhere to when dealing with members of the public?

2. Could you please provide a copy of your complaints procedure for members of public interacting with the DSA.

Yours faithfully,

Darren Ayling

Driving Standards Agency

1 Attachment

 

Driving Standards Agency

Knowledge and Information Management Team

The Axis Building

112 Upper Parliament Street

NOTTINGHAM NG1 6LP

 

switchboard: (0115) 936 6666

direct line: (0115) 936 6034

fax: (0115) 936 6580

email: :[DSA request email]

websites: direct.gov.uk

[1]dft.gov.uk/dsa

 

 

                                                                          

                                                                           
e-mail [2][DSA request email]

                                 
                                        [date]

 

 

 

 

Mr Darren Ayling

by email: [FOI #92383 email]

 

our ref: IA/01276/11

 

7 November 2011

 

Dear Mr Ayling

 

FREEDOM OF INFORMATION REQUEST

 

Thank you for your email of 07 November 2011 requesting information about
our complaints procedure and staff code of conduct; we are dealing with
your request under the terms of the Freedom of Information Act 2000.

 

Your request was received by the Driving Standards Agency on 7 November
2011.  We will endeavour to provide you with a full response within 20
working days after receipt of your request.

 

If you have any queries about this letter, please do not hesitate to
contact me on the details as above.  Please remember to quote the
reference number above in any future communications.

 

Yours sincerely

 

 

 

Knowledge and Information Management Team

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dft.gov.uk/dsa
http://www.dft.gov.uk/dsa
2. mailto:[DSA request email]

Driving Standards Agency

1 Attachment

 

Driving Standards Agency

Knowledge and Information Management Team

The Axis Building

112 Upper Parliament Street

NOTTINGHAM NG1 6LP

 

switchboard: (0115) 936 6666

direct line: (0115) 936 6785

fax: (0115) 936 6571

email: [DSA request email]

websites: direct.gov.uk

[1]dft.gov.uk/dsa

 

 

                                                                          

                                                                           

 

 

 

 

 

 

Darren Ayling

by email: [FOI #92383 email]

 

our ref: IA/01276/11

 

9 November 2011

 

Dear Mr Ayling

 

FREEDOM OF INFORMATION REQUEST

 

I refer to your email of 7 November requesting information about our
complaints procedure and staff code of conduct.  You can find a copy of
our complaints procedure online at
[2]http://www.dft.gov.uk/dsa/dsa-service-st....

 

We are continuing to process your request for our code of conduct or
similar document that staff must adhere to when dealing with members of
the public. We are dealing with this request under the terms of the
Freedom of Information Act 2000.

 

Your request was received by the Driving Standards Agency on 7 November. 
We will endeavour to provide you with a full response within 20 working
days after receipt of your request.

 

If you have any queries about this email, please do not hesitate to
contact me on the details as above.  Please remember to quote the
reference number above in any future communications.

 

Yours sincerely

 

 

 

 

 

Knowledge and Information Management Team

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dft.gov.uk/dsa
http://www.dft.gov.uk/dsa
2. http://www.dft.gov.uk/dsa/dsa-service-st...

Driving Standards Agency

3 Attachments

 

 

 

Driving Standards Agency

Knowledge and Information Management Team

The Axis Building

112 Upper Parliament Street

NOTTINGHAM NG1 6LP

 

switchboard: (0115) 936 6666

direct line: (0115) 936 6785

fax: (0115) 936 6571

email: [DSA request email]

websites: direct.gov.uk

[1]dft.gov.uk/dsa

 

 

 

 

 

Darren Ayling

by email:
[FOI #92383 email]                                                                 

our ref: IA/01276/11

 

25 November 2011

 

Dear Mr Ayling

 

Information requested under the Freedom of Information Act (FoIA)

 

Further to our email of 9 November, I can confirm that we have handled
your request for information about our code of conduct and complaints
procedure within the terms of the FoIA.

 

I attach, at Annexes A and B, the response to your request.

 

If you are unhappy with the way we have handled your request, you should
ask for an internal review by contacting Alison Wilson, Information
Compliance Manager, at the above address.

 

Yours sincerely

 

 

 

 

 

Graham Watts

Information Officer

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dft.gov.uk/dsa
http://www.dft.gov.uk/dsa

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