Closure of Universal Credit claims in full service area

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Dear Department for Work and Pensions,

I am encountering cases in which claimants to Universal Credit who have made an online claim in a full service UC area have had their claims closed if they miss an appointment with a work coach. There appears to be no provision for allowing 'good cause' for missing an appointment.

Claimants have been told that this is 'policy' - I would like to have written details of this policy, and a copy of any guidance as to its application.

On reading the UC Claims and Payments Regulations, I cannot see any provision allowing for the closure of a UC claim if the claimant misses an appointment. Please provide the legal underpinning of the above policy.

Yours faithfully,

Andrew Dutton
Welfare Rights Team
Derbyshire County Council

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Dear DWP freedom-of-information-requests,

The due date set by law for a response to my query has now passed.

Please indicate when I may expect a full reply.

Thank you for your help.

Yours sincerely,

Andrew Dutton

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Thank you for your Freedom of Information review request.

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If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

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Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

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DWP Strategy Freedom of Information, Department for Work and Pensions

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Please see the attached reply to your Freedom of Information request.

 

 

Yours sincerely

 

DWP Strategy FoI Team

 

 

 

DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

 

 

Please see the attached reply to your Freedom of Information request.

 

 

Yours sincerely

 

DWP Strategy FoI Team