Closure of M5 J15-M4 on Sunday 17/9/17

The request was successful.

Dear Highways England Company Limited,

On 17/9/17 M5 J15-M4 was closed and all north bound traffic diverted off at J16.
In the statement below, you have stated that a full debrief was held, could you supply the minutes and any other document pertaining to that debrief

Yours faithfully,

Mike Haville

We understand your concerns regarding the road closures we implemented, and the fact that these prevented northbound traffic from accessing the M4. We know that our customers suffered significant disruption and inconvenience, and we are committed to ensuring that we learn from these events and improve our response to similar incidents in the future. This week we have held a full post-incident de-brief to examine and understand the consequences of the actions we took.

Closing the northbound M5 at either junction 15 or 16 has significant consequences. We need to balance the needs of customers wishing to travel in various directions, the ease of access to suitable diversion routes, and the possibility that traffic which is trapped behind the incident scene may have to be relieved by directing it to drive “the wrong way” down the closed carriageway to the previous junction. We know that closing the M5 at junction 15 often leads to traffic heading north to miss the diversion signage for junction 16 and then become lost on the M4 with no easy route back to their diversion route.

However, we acknowledge that preventing our customers from accessing the M4 increased the level of disruption for many people. As a result of this, we are now developing improved incident management and diversion plans for Almondsbury Interchange in order to limit such delays in the future.

Highways England, Highways England Company Limited

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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
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SW Ops support, Highways England Company Limited

2 Attachments

Dear Mr Haville,

 

I am writing to confirm that we have now completed our search for the
information, which you requested on 16/10/2017.

 

Please find attached a copy of the cool debrief template and the
associated action plan. As the names of the third parties constitute
personal information as defined by the Data Protection Act 1998 they have
been redacted under section 40(2) of the Freedom of Information Act 2000.

 

I would like to extend an invitation for you to visit the South West
Regional Operations Centre to discuss the management of this incident in
more detail. If you feel this would be of some use please let me know.

 

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Brian Chappelle

Senior Administrator

Performance, Assurance and Business Services (PABS) South West
Highways England | South West ROC | c/o Temple Quay House | The Square,
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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[6]https://www.gov.uk/government/organisati... |
[7][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
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References

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