Class Training Manual

Ganesh Sittampalam made this Freedom of Information request to Student Loans Company Limited

The request was successful.

From: Ganesh Sittampalam

15 August 2008

Dear Sir or Madam,

I request a copy of the "Class Training Manual" that the
Information Commissioner ordered to be disclosed in decision notice
FS50156040.

Yours faithfully,

Ganesh Sittampalam

Link to this

From: FOI Publication Scheme
Student Loans Company Limited

10 September 2008

Dear Ganesh

I refer to your Freedom of Information Request below.

I would be grateful if you could furnish me with your postal address to
enable me to send you a copy of our Class Training Manual.

Due to copyright reasons I am unable to send this electronically.

Kind Regards

Debbie Goldie
FOI Office

|---------+------------------------------------------>
| | Ganesh Sittampalam |
| | <request-1790-32a59992@whatdoth|
| | eyknow.com> |
| | |
| | 15/08/2008 08:51 |
|---------+------------------------------------------>
>------------------------------------------------------------------------------------------------------------------------------|
| |
| To: FOI requests at Student Loans Company Limited <[SLC request email]> |
| cc: |
| Subject: Freedom of Information request - Class Training Manual |
>------------------------------------------------------------------------------------------------------------------------------|

Dear Sir or Madam,

I request a copy of the "Class Training Manual" that the
Information Commissioner ordered to be disclosed in decision notice
FS50156040.

Yours faithfully,

Ganesh Sittampalam

show quoted sections

Link to this

From: Ganesh Sittampalam

10 September 2008

Dear Debbie,

I understand from your response that you do hold an electronic copy
of this but are unwilling to send it to me. Please let me know if
my understanding is incorrect.

My preferences for the means of communication of this information
are as follows, in order:

(1) Electronic copy to this email address

(2) Electronic copy to an alternate email address where what you
send will not automatically appear on the web

(3) Posted physical copy

If you are unwilling to follow (1), then please let me know which
of (2) or (3) is acceptable to you and I will communicate the
necessary details to you from my private email address. If you
choose this route, then I also request an internal review of your
decision, as I believe that it is unreasonable of you not to give
effect to my preference.

Please note that I am not asking you to waive copyright. The FOI
act operates under the principle that disclosure to anyone is
disclosure to all, and the website I am using to send this request
simply provides a simple way of giving effect to this principle,
saving people from the bother of asking you for a copy.

Yours sincerely,

Ganesh Sittampalam

Link to this

Student Loans Company Limited

11 September 2008

Dear Ganesh,

I write to advise that SLC will require a postal address from you. We will
be sending out the requested document in paper format only.

In order that we can comply with your request please provide a note of your
postal address as soon as possible.

Regards

Emma Cuckow
Solicitor
Freedom of Information Office

Ganesh Sittampalam
<request-1790-32a59992@whatdoth To: FOI Publication Scheme <[email address]>
eyknow.com> cc:
Subject: Re: Freedom of Information request - Class Training Manual
10/09/2008 21:28

Dear Debbie,

I understand from your response that you do hold an electronic copy
of this but are unwilling to send it to me. Please let me know if
my understanding is incorrect.

My preferences for the means of communication of this information
are as follows, in order:

(1) Electronic copy to this email address

(2) Electronic copy to an alternate email address where what you
send will not automatically appear on the web

(3) Posted physical copy

If you are unwilling to follow (1), then please let me know which
of (2) or (3) is acceptable to you and I will communicate the
necessary details to you from my private email address. If you
choose this route, then I also request an internal review of your
decision, as I believe that it is unreasonable of you not to give
effect to my preference.

Please note that I am not asking you to waive copyright. The FOI
act operates under the principle that disclosure to anyone is
disclosure to all, and the website I am using to send this request
simply provides a simple way of giving effect to this principle,
saving people from the bother of asking you for a copy.

Yours sincerely,

Ganesh Sittampalam

show quoted sections

Link to this

Ganesh Sittampalam left an annotation (17 September 2008)

Quote-marks I've got the hard copy of this now. Came with a letter telling me not to copy it and that they would be conducting the internal review I requested.

The content is a mix of fairly boring stuff about how to use software and their internal procedures, as well as a few interesting tidbits about how they deal with deferment applications and the like.

Link to this

Student Loans Company Limited

19 September 2008

Dear Mr Sittampalam,

I refer to your e-mail dated 14 September 2008 requesting an internal
review of our refusal to release and electronic version of the Class
Training Manual.

I have now had an opportunity to review the correspondence surrounding your
information request and to consult with those concerned within SLC. As a
result of my review I can confirm that I agree with the decision made to
issue the requested document in paper format.

As you will be aware the provision of information under the Freedom of
Information Act does not transfer copyright in the information supplied.
Accordingly, the supply of documents under Freedom of Information does not
give the requestor an automatic right to reuse the documents in a way that
would infringe copyright, for example, by making multiple copies,
publishing and issuing copies to the public.

As a precautionary measure to protect the copyright of this document, the
information was provided to you in a paper based format. I acknowledge
that this varies from your request to have the information in electronic
format, however, I feel this is not an appropriate medium in the
circumstances.

I trust that this adequately answers the point you have raised for review.
If you are not content with the outcome of this internal review, you have
the right to apply directly to the Information Commissioner for a decision.
The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Finally, I note your request that this response to your internal review
should be sent to the e-mail address from which you sent your original
request. On checking the website that this e-mail address originates from I
note that all e-mails sent to and from this address are automatically
published on the internet. I would be of the view that it is potentially a
breach of copyright to publish e-mails in such a manner without having
permission from the organisation sending the e-mail. Therefore, in the
circumstances I will be using the alternative e-mail address you provided
for this and any future correspondence.

Regards

Chris Andrew
Company Secretary

show quoted sections

Link to this

Ganesh Sittampalam left an annotation (23 November 2008)

Quote-marks Appealed to the ICO on 18th November.

Looking forward to the HoC response to http://www.whatdotheyknow.com/request/on...

Link to this

Ganesh Sittampalam left an annotation (25 November 2008)

Quote-marks ICO reference: FS50222853

Link to this

From: Ganesh Sittampalam

25 February 2009

Dear Mr Andrew,

I refer to the ICO's latest decision notice on this subject:
http://www.ico.gov.uk/upload/documents/d...

As it has now been found that you must release this information in
electronic form if requested, please comply with my original
request to do so to this email address.

Yours sincerely,

Ganesh Sittampalam

Link to this

Student Loans Company Limited

4 March 2009


Attachment Class Manual PDF.pdf
4.5M Download View as HTML


(See attached file: Class Manual PDF.pdf)

Dear Mr Sittampalam

I attach an electronic copy of the Class Training Manual as per your recent
FOI request.

Kind regards

Shareen Auckbarallee
Solicitor
Legal and Compliance
100 Bothwell Street
Glasgow
G2 7JD
0141 306 2068

show quoted sections

Link to this

Conor McNally left an annotation ( 4 March 2009)

Quote-marks Quite a struggle -- congratulations on your result! A nice precedent.

Link to this

Ganesh Sittampalam left an annotation ( 4 March 2009)

Quote-marks Thanks, though the congratulations really belong with whoever made this request originally and also got the "electronic copy" aspect sorted out. I wouldn't even have been aware of the manual if the SLC hadn't refused leading to a DN being issued!

Link to this

Things to do with this request

Anyone:
Student Loans Company Limited only:

Follow this request

There are 2 people following this request

Offensive? Unsuitable?

Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).

If you believe this request is not suitable, you can report it for attention by the site administrators

Report this request

Act on what you've learnt

Similar requests

More similar requests

Event history details

Are you the owner of any commercial copyright on this page?