Claims handling & risk management

Felicity Dennis made this Freedom of Information request to Hackney Borough Council

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Felicity Dennis

Dear Hackney Borough Council,

In the interest of transparency, I would like you to answer the following questions in relation to a recent tender for your claims handling software:

What organisation won the tender to provide your claims handling software?
What was the winning bid for this contract?
What is the annual maintenance cost of this contract?
When is the contract up for renewal?
Who is responsible for this contract? Please provide their email address.

Do you use risk management software?
If so, which software do you use?
What is the annual cost of this contract?
When is the contract up for renewal?
Who is responsible for this contract? Please provide their email address.

Yours faithfully,

Felicity Dennis

Hackney Borough Council

[1]London Borough of Hackney logo

Dear Ms Dennis,

FOI Ref: FOI16-0608-10263

Thank you for submitting a Freedom of Information request. Your reference
number is FOI16-0608-10263.

Your request will be responded to within 20 working days.

Yours sincerely,

Information Management Team - FOI

[2][email address]

The contents of this email are confidential to the intended recipient at
the email address to which it has been addressed. It may not be disclosed
to or used by anyone other than this addressee, nor may it be copied in
any way. If received in error, please contact Hackney Council,
www.hackney.gov.uk on 020 8356 3000 (out of hours - 020 8356 2300) quoting
the name of the sender and the addressee and then delete it from your
system. Please note that neither Hackney Council nor the sender accepts
any responsibility for viruses and it is your responsibility to scan the
email and attachments (if any). No contracts may be concluded on behalf of
Hackney Council by means of email communications.Please note that Hackney
Council reserves the right to monitor emails for the purpose of monitoring
or communications relevant to the Company’s business under the
Telecommunications (Lawful Business Practice) (Interception Of
Communications) Regulations 2000 (S.I. 2000/2699) ("the Regulations") for
the following reasons: to investigate or detect the unauthorised use of
the systems, e.g. that this policy is being observed, that no
discriminatory or offensive content appears in emails; to maintain an
adequate level of security for our computer systems; to detect any
computer viruses; to check mailboxes of absent employees. To exercise its
right under the Regulations, Hackney Council must have made all reasonable
efforts to inform every person who may use the system that interception
may take place and this notice to you should be regarded as such
notification..

References

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2. mailto:[email address]

Information Management,

Dear Felicity Dennis

 

Please accept our apologies for the delay in responding to your request,
however the Service Area is asking for clarification of the following:

 

What was the winning bid for this contract?

 

Please could you clarify what information you seek as unfortunately it is
not entirely clear from this question.

 

Kind regards

 

Information Governance Team

Hackney Council

[1]www.hackney.gov.uk

 

 

The contents of this email are confidential to the intended recipient at
the email address to which it has been addressed. It may not be disclosed
to or used by anyone other than this addressee, nor may it be copied in
any way. If received in error, please contact Hackney Council,
www.hackney.gov.uk on 020 8356 3000 (out of hours - 020 8356 2300) quoting
the name of the sender and the addressee and then delete it from your
system. Please note that neither Hackney Council nor the sender accepts
any responsibility for viruses and it is your responsibility to scan the
email and attachments (if any). No contracts may be concluded on behalf of
Hackney Council by means of email communications.Please note that Hackney
Council reserves the right to monitor emails for the purpose of monitoring
or communications relevant to the Company’s business under the
Telecommunications (Lawful Business Practice) (Interception Of
Communications) Regulations 2000 (S.I. 2000/2699) ("the Regulations") for
the following reasons: to investigate or detect the unauthorised use of
the systems, e.g. that this policy is being observed, that no
discriminatory or offensive content appears in emails; to maintain an
adequate level of security for our computer systems; to detect any
computer viruses; to check mailboxes of absent employees. To exercise its
right under the Regulations, Hackney Council must have made all reasonable
efforts to inform every person who may use the system that interception
may take place and this notice to you should be regarded as such
notification..

References

Visible links
1. http://www.hackney.gov.uk/

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