Claims handling contract and risk management

The request was successful.

Felicity Dennis

Dear Kingston University,

In the interest of transparency, I would like you to answer the following questions in relation to a tender for your risk management software:

What organisation won the tender to provide your risk management software?
What was the winning bid for this contract?
What is the annual maintenance cost of this contract?
When is the contract up for renewal?
Who is responsible for this contract? Please provide their email address.

Do you use claims handling?
If so, which software do you use?
What is the annual cost of this contract?
When is the contract up for renewal?
Who is responsible for this contract? Please provide their email address.

Yours faithfully,

Felicity Dennis

Murr, Cathy, Kingston University

Dear Felicity

Thank you for your recent request for information relating to Kingston University. Your request was received on 07/06/2016 and is now being dealt with under the terms of the Freedom of Information Act 2000.

Please note that in some circumstances a fee may be payable prior to information being supplied. If a charge is applicable in this case I will contact you to request payment before proceeding further. Details of the University’s charging policy can be found in section 3 of its Freedom of Information Policy, available at the link below:

http://www.kingston.ac.uk/aboutkingstonu...

I will be in touch again in due course and in any event not later than 05/06/2016 this being twenty working days following receipt of your request. In the meantime, please feel free to contact me if I can be of any further assistance.

Kind regards

…………………………………………….
Cathy Murr

Resources and Compliance Team
Library and Learning Services
Kingston University

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Murr, Cathy, Kingston University

Dear Felicity

Further to your recent request for information, the University’s response
follows.

Risk management

 1. What organisation won the tender to provide your risk management
software

Wynyard (UK) Limited

 

 2. What was the winning bid for this contract

Software License Fee:  £70K

Annual Maintenance:  £27K

Annual Service Hosting Fee:  £8k

 

 3. Contract End Date:

31.12.2017

 

 4. Contract Responsibility

Simon Harrison, CIO [1][email address]

 

Claims Handling

 1. Do you use claim handling

We do not use insurance claims handling software; claims are handled using
a manual process in-house

 2. If so, which software do you use

N/A

 3. What is the annual cost of this contract

N/A

 4. When is the contract up for renewal

N/A

 5. Who is responsible for this contract? Please provide their email
address

N/A

 

This completes the University’s response to your information request. If
you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request an internal review of our
decision please contact:

Director of the Vice-Chancellor’s Advisory and Support Department, email :
[2][email address] or by post:  Kingston University,
River House, 53-57 High Street, Kingston upon Thames, KT1 1LQ.

In the event that you are not content with the outcome of your complaint
you may then apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the complaints procedure provided by Kingston
University. The Information Commissioner can be contacted at:

The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

I hope that you now have the information you require.

Cathy

 

…………………………………………….

Cathy Murr

 

Resources and Compliance Team

Library and Learning Services

Kingston University

 

 

 

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