Claims handling contract and risk management

Response to this request is long overdue. By law, under all circumstances, Walsall Housing Group should have responded by now (details). You can complain by requesting an internal review.

Felicity Dennis

Dear Walsall Housing Group,

In the interest of transparency, I would like you to answer the following questions in relation to a recent tender for your claims handling software:

What organisation won the tender to provide your claims handling software?
What was the winning bid for this contract?
What is the annual maintenance cost of this contract?
When is the contract up for renewal?
Who is responsible for this contract? Please provide their email address.

Do you use risk management software?
If so, which software do you use?
What is the annual cost of this contract?
When is the contract up for renewal?
Who is responsible for this contract? Please provide their email address.

Yours faithfully,

Felicity Dennis

Enquiries, Walsall Housing Group

Good afternoon

Thank you for contacting Whg

I have passed your enquiry to the relevant team who will contact you as soon as possible.

Regards

WHG 0300 555 6666 - 100 Hatherton Street Walsall WS1 1AB

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Felicity Dennis

Dear Enquiries,

Are you able to answer my request for information?

Yours sincerely,

Felicity Dennis

Enquiries, Walsall Housing Group

Good Afternoon Ms Dennis,

Thank you for you email. I will send your email on to our information officer and ask that they contact you back within ten working days to discuss.

Kind Regards
Sarah

Sarah Jukes | Contact Centre Advisor | whg | tel: +44 (0)300 555 6666 | email: [email address]
Please consider the environment before printing this email or its attachments

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