Claiming benefits without a contact telephone number

The request was successful.

Dear Department for Work and Pensions,
Is it possible to claim job seekers allowance or universal credit without having a contract telephone number?

Yours faithfully,

Tom Mullen

DWP freedom-of-information-requests, Department for Work and Pensions

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J Roberts left an annotation ()

You may be interested in this:

'01. Are there any circumstances when a jobseeker (a JSA claimant) may be mandated by Jobcentre plus, by way of a Jobseeker's Direction for example, to provide a telephone number and/or an email address on which the Jobcentre may expect to be able to contact them, if the jobseeker does not wish to provide this information?

Specifically, are there any circumstances in which a jobseeker would (note: not could, or may) be sanctioned for refusing to provide a telephone number and/or an email address?

Although JSA claimants may be required to create an email address and provide evidence that they have done so, there is no specific legal requirement for them to tell the DWP what their email address is. Nor is there a requirement for a claimant to give the DWP their telephone number, as long as there is another means of contact. As such the Department holds no recorded information of such a requirement.'

DWP Central FOI Team,

1 Attachment

Dear Tom Mullen,

I am writing in response to your request for information, received 20th

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

Some people might be interested in this:

UIN HL3151

'To ask His Majesty's Government how they are publicising to (1) claimants, and (2) advisers, the facility that exists for claimants to make and maintain a universal credit claim not online in cases where they would have difficulty with a digital claim; and what steps have they taken to ensure that (a) universal credit work coaches, and (b) subcontracted telephony agents, are aware of this facility.'

Baroness Steadman-Scott answered this question from Baroness Lister of Burtersett on 16 November 2022.