Claimant Needs Support : Opstrat Searchlight DRS DWP Special Records
Dear Department for Work and Pensions,
Further to :
Move to Universal Credit Guidance which states "Check if claimant needs support" using systems available:
• Opstrat
• Searchlight
• DRS
and
Migration Notice Helpline Specialist Teams Guidance which states using
• DWP Special Records
Please can you send me the operations guide, guides and process charts including the data that can be inputted and recorded of support needs on:
1.Opstrat
2.Searchlight
3.DRS
4.DWP Special Records
and detail how the recording of a clients Support needs are initiated, the details of the information that needs supplied and how to initiate contact with the DWP for this to happen and check has happened, with the pathway for getting this information recorded, managed and overseen on each of the above systems .
Yours faithfully,
Linda saunders
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Dear Linda Saunders,
Please find attached a response to your request for information, received
19th October.
Yours sincerely,
DWP Central FOI Team
Dear Department for Work and Pensions,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Claimant Needs Support : Opstrat Searchlight DRS DWP Special Records'.
Missing is the requested
"Data that can be inputted and recorded of support needs on:
1.Opstrat
2.Searchlight
3.DRS
4.DWP Special Records"
What is the data/coding on the databases recording a claimant is vulnerable and needs support
So for example if a client has suicidal tendencies or suicide risk or history of suicide what coding and for what database is it addable, or if the client has limited mental capability how is that coded and recorded on which of the databases
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...
Yours faithfully,
Linda saunders
Thank you for contacting the Department for Work and Pensions (DWP).
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
Timescales for responding
Freedom of Information (FOI) Requests
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
Internal Review (IR) Requests
You can normally expect a response within 20 working days.
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
Receiving a response from us
Please note that email FOI and IR responses will be issued from [1][email
address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.
Further Information
Should you have any further queries in connection with your FOI or IR
request please contact us.
More information on the DWP can be accessed on gov.uk here –
[2]https://www.gov.uk/government/organisati...
References
Visible links
1. mailto:[email%20address]
2. https://www.gov.uk/government/organisati...
Dear Linda Saunders,
Please find attached a response to your request for information, received
13th November.
Yours sincerely,
DWP Central FOI Team
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