CityWest Homes properties statistics

R Lambert made this Freedom of Information request to CityWest Homes Limited

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear CityWest Homes Limited,

I am making a request under the Freedom of Information Act.

Please could you kindly provide the following information:

- approximate number of multi-dwelling residential properties under your management with a bulk connection to a heat network and with no individual metering of tenants.

- approximate number of multi-dwelling residential properties under your management with a communal heating system and with no individual metering of tenants.

Yours faithfully,

R Lambert

Customer Services, CityWest Homes Limited

Thank you for your email to CityWest Homes, you’ll hear from one of our
customer services advisors in two working days.

If you have an emergency repair or your query is urgent you can call and
speak to one of our advisors on 0800 358 3783.

You can also register to manage your CityWest Homes account online, with
MyCityWest the online portal.

With MyCityWest you can report repairs and anti-social behaviour, check
and pay your rent and service charge and much more.

Or you can visit our website to:
• Apply for a parking space, shed or allotment
• Find out about events in your local area
• Read our latest news

This message has been scanned for viruses by Office 365
CityWest Homes is a trading name of CityWest Homes Ltd, a company limited
by guarantee and registered in England with company number 04383394.
 CityWest Homes Ltd is a wholly owned subsidiary of Westminster City
Council.  CityWest Homes is registered at: 21 Grosvenor Place, London,
SW1X 7EA.
DISCLAIMER: The information in this message is confidential and may be
legally privileged. It is intended solely for the addressee. Access to
this message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying, or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may
be unlawful. Please immediately contact the sender if you have received
this message in error. Thank you.

Customer Services, CityWest Homes Limited

Thank you for your email to CityWest Homes, you’ll hear from one of our
customer services advisors in two working days.

        
If you have an emergency repair or your query is urgent you can call and
speak to one of our advisors on 0800 358 3783.

 

You can also register to manage your CityWest Homes account online, with
[1]MyCityWest our new online portal.

 

With [2]MyCityWest you can report repairs and anti-social behaviour, check
and pay your rent and service charge and much more.

 

Or you can visit our website to:

o [3]Apply for a parking space, shed or allotment
o [4]Find out about events in your local area
o [5]Read our latest news

 

Be fire smart and enjoy summer safely.

London Fire Brigade has called for an urgent BBQ ban to prevent grass
fires.

We are reminding all residents that CityWest Homes does not permit the use
of BBQ’s in communal areas including open spaces. Please remain vigilant
and join us in support of the Brigade by doing everything you can to
protect London's open spaces safe from devastating blazes. Find out more
at london-fire.gov.uk

 

 

This message has been scanned for viruses by Office 365
CityWest Homes is a trading name of CityWest Homes Ltd, a company limited
by guarantee and registered in England with company number 04383394.
 CityWest Homes Ltd is a wholly owned subsidiary of Westminster City
Council.  CityWest Homes is registered at: 21 Grosvenor Place, London,
SW1X 7EA.
DISCLAIMER: The information in this message is confidential and may be
legally privileged. It is intended solely for the addressee. Access to
this message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying, or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may
be unlawful. Please immediately contact the sender if you have received
this message in error. Thank you.

References

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1. https://www.cwh.org.uk/mycitywest
2. https://www.cwh.org.uk/mycitywest
3. https://www.cwh.org.uk/online-services/a...
4. https://www.cwh.org.uk/events
5. https://www.cwh.org.uk/news

Customer Services, CityWest Homes Limited

Dear R Lambert,

Thank you for contacting CityWest Homes.

We have forwarded your request to our governance team who will process your request.

Kind Regards,
Adnan

CityWest Homes Limited | 21 Grosvenor Place, London, SW1X 7EA
0800 358 3783 (direct) Monday to Friday 8.30-17.00pm.
E: [email address] | W: www.cwh.org.uk

show quoted sections

CWH Governance, CityWest Homes Limited

Dear Mr Lambert,

 

Thank you for your recent request for information, which we are treating
as a Freedom of Information request, under the Freedom of Information Act
2000.

 

We have designated a new reference number for your request under reference
FOI14115.

 

You have requested the following information:

1.    approximate number of multi-dwelling residential properties under
your management with a bulk connection to a heat network and with no
individual metering of tenants.

 

We will endeavour to answer your queries as quickly and concisely as we
can. In some instances, we may ask for further clarification or require
more information from you. This may be because the request is not clear or
we are unable to decipher what is being requested from us. If we do
request this from you, please note we are unable to process your request
until we receive further clarification from you.

 

What happens next?

We will ask our wider teams across CityWest Homes if we hold the
information you requested. If we do hold the information, we will gather
and collate the information. If documents are being requested, documents
may be redacted to protect any personal data or be redacted for other
legal reasons. We will then assess whether any exemptions apply to your
request to withhold the information requested. If no exemptions apply, we
will inform you in our response letter all the information we have
gathered for you enclosing the information requested.

 

In some instances the cost of completing a Freedom of Information request
may require more than 18 hours for CityWest Homes to complete. If this is
the case, CityWest Homes are exempt from providing this information
without a fee being paid. We will inform you of this in our response
letter. We will also calculate and provide a breakdown of our costs and
what is required to be paid in order for us to complete your Freedom of
Information request.

 

When should you expect a response from CityWest Homes?

CityWest Homes will provide a response to your Freedom of Information
request within 20 working days, of receipt of your request. Your Freedom
of Information request was received on 11/11/2018. We will respond to you
by 7/12/2018 at the latest. If we are unable to provide all the
information you have requested, within the 20 working days, we will inform
you prior to the deadline and inform you when we expect to respond to you
by.

 

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print etc.
Please email us at [1][email address].

 

If you have any queries or concerns, please do not hesitate to contact us.
Please remember to quote the reference number above in any future
correspondence with us.

 

Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office Wycliffe
House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 08456 30 60 60 or
01625 54 57 45 [2]www.ico.gov.uk

 

Kind regards,

 

 

Askari Jafri LLB
Assistant Company Secretary | Governance & Company Secretarial Team  

CityWest Homes Limited | 21 Grosvenor Place, London, SW1X 7EA  
T: 020 7245 2049 (direct)
E: [email address] | W: [3]www.cwh.org.uk

 

This message has been scanned for viruses by Office 365
CityWest Homes is a trading name of CityWest Homes Ltd, a company limited
by guarantee and registered in England with company number 04383394.
 CityWest Homes Ltd is a wholly owned subsidiary of Westminster City
Council.  CityWest Homes is registered at: 21 Grosvenor Place, London,
SW1X 7EA.
DISCLAIMER: The information in this message is confidential and may be
legally privileged. It is intended solely for the addressee. Access to
this message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying, or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may
be unlawful. Please immediately contact the sender if you have received
this message in error. Thank you.

References

Visible links
1. mailto:[email address]
2. https://emea01.safelinks.protection.outl...
3. http://www.cwh.org.uk/

CWH Governance, CityWest Homes Limited

1 Attachment

Dear Mr Lambert,

 

Please find attached our response to your freedom of information request.

 

Kind regards,

 

Askari Jafri LLB
Assistant Company Secretary | Governance & Company Secretarial Team  

CityWest Homes Limited | 21 Grosvenor Place, London, SW1X 7EA  
T: 020 7245 2049 (direct)
E: [email address] | W: [1]www.cwh.org.uk

 

This message has been scanned for viruses by Office 365
CityWest Homes is a trading name of CityWest Homes Ltd, a company limited
by guarantee and registered in England with company number 04383394.
 CityWest Homes Ltd is a wholly owned subsidiary of Westminster City
Council.  CityWest Homes is registered at: 21 Grosvenor Place, London,
SW1X 7EA.
DISCLAIMER: The information in this message is confidential and may be
legally privileged. It is intended solely for the addressee. Access to
this message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying, or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may
be unlawful. Please immediately contact the sender if you have received
this message in error. Thank you.

References

Visible links
1. http://www.cwh.org.uk/