Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

 

Dear Katie Williams

Request FOI/10719

Freedom of Information Request

Your request has been considered under the provisions of the Freedom of
Information Act. Please accept our apologies for the delay in responding
to you. Specifically, you have requested the following information:

Citrix Virtual Apps and Desktop Virtual Premium Licenses:
[1]https://www.contractsfinder.service.gov....

The details we require are:
What are the contractual performance KPIs for this contract? These are

Licences so essentially need to be available 24/7/365, Support KPI’s are:
Severity One: 30 mins, Severity Two: 2 Hours, Severity Three: 8 Hours,
Severity Four: 8 Hours

Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

CCS Media, Tidal IT, CDW, Insight Direct, Kingsfield Computer, Phoenix
Software, Bytes, Littlefish, Total Computers/Boxxe, Axess Systems

Actual spend on this contract/framework (and any sub lots), from the start
of the contract to the current date

Contract Spend: £155,330.61

Start date & duration of framework/contract?

Contract Start Date: 20/09/2024, Duration: 1 Year.

Could you please provide a copy of the service/product specification given
to all bidders for when this contract was last advertised?

The Council invites quotations for the provision of Citrix Virtual Apps
and Desktop Virtual Premium Licenses as specified below:
 

• Quote 1: Renewal of 1300 x Citrix Virtual Apps and Desktop Virtual
Premium Licenses
• Quote 2: 900 x Citrix Virtual Apps and Desktop Virtual Premium
Licenses (New)
• Quote 3: 700 x Citrix Virtual Apps and Desktop Virtual Premium
Licenses (New)
• Quote 4: 1300 x Citrix Universal Hybrid Multi-Cloud Licences (New)
• Quote 5: 900 x Citrix Universal Hybrid Multi-Cloud Licences (New)
• Quote 6: 700 x Citrix Universal Hybrid Multi-Cloud Licences (New)

Contract: 12 months effective from 20 September 2024

Please note, it is paramount that you are a Citrix Partner and get pricing
from Citrix before bidding for this tender.

The duration of the contract is for 1 year.

Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

No extensions.

Who is the senior officer (outside of procurement) responsible for this
contract?

Fahid Ahmad, Digital Commercial Contracts Manager.

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[2]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review. 
This should be submitted to us within 40 working days of this response. 
You can do this by outlining the details of your complaint by:

Email:        [email address]

Writing:     Information Team

London Borough of Croydon
Bernard Weatherill House
3^rd Floor - Zone E
8 Mint Walk
Croydon CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire   SK9 5AF

Yours sincerely 

Croydon Council

 

References

Visible links
1. https://www.contractsfinder.service.gov....
2. https://croydon.disclosure-log.co.uk/