Citizen directed support

The request was successful.

Dear Caerphilly Council,

I am interested in the progress in Wales of Citizen Directed Support

Who is your Head of Citizen Directed Support?

At the moment there is very little information to where I get information for support and help on your website apart from a couple of phone numbers. What are your plans on improving the online information that you provide to help citizens find the information they require?

Who currently supplies you web solution that delivers your social care information?

Yours faithfully,

Cadogan Dilwyn

WWW: FOI, Caerphilly County Borough Council

1 Attachment

Dear Cadogan Dilwyn




Thank you for your request for information, which we received on 15^th
July 2013. We acknowledge receipt of your request, and we will respond to
your request separately.


Most information requests are dealt with under the Freedom of Information
Act 2000. However environmental information is considered for disclosure
under the Environmental Information Regulations 2004.  If the information
you have requested is personal information about yourself, we must
consider disclosure under the Data Protection Act 1998.  If this is the
case we will provide you with a subject access request form for completion
and notify you of relevant timescales and fees.


We will transfer the request to the correct legislation automatically, as
required by the Freedom of Information Act.  For further information on
how we will deal with your request, please see the table below.


If you have any queries or concerns then please contact me.


Yours sincerely




Corporate Information Governance Assistant




  Freedom of Information Act 2000 &

Environmental Information Regulations 2004


We will consider the following points in dealing with your request for


Timescales for We will consider your request and you should
responding to you receive the information within the statutory
timescale of 20 working days, unless the
information is not held or is exempt from
disclosure. Both the Freedom of Information Act and
the Environmental Information Regulations allow
this timescale to be extended in certain
circumstances.  If your request is affected by a
timescale extension we will explain this to you.
Third Party If the information you request contains reference
Information to a third party they may be consulted prior to a
decision being taken on whether we disclose the
information to you.  We will tell you if this is
the case.
Format of Information We will try to respond in the format that you have
provided requested.  If this is not possible we will let you
know.  If you require alternative formats, e.g.
language, audio, braille, large print, etc. then
please let us know.
Exemptions The Freedom of Information Act and the
Environmental Information Regulations 2004 define a
number of exemptions, which may prevent release of
the information you have requested.  Before we
provide the information we will consider whether it
is proper to release it.  If any of the exemption
categories do apply then the information will not
be released.  We will tell you if this is the case,
and you will have a right of appeal.
Fees You may have to pay a fee for this information
under the Freedom of Information and Data
Protection (Appropriate Limits and Fees
Regulations) 2004.  We will consider this and let
you know.  If so you will have to pay the fee
before we process and release the information.  The
20 working day time limit for responding will not
resume until we receive your payment.
You have the right to If you wish to If you are unhappy with that
appeal against our appeal please set decision you have the right to
decision. out in writing your appeal to:
grounds of appeal
  and send to: Information Commissioner’s
Office – Wales
Freedom of Information Information Unit 2nd Floor
Act 2000 / Caerphilly county Churchill House
Environmental borough council, Churchill Way
Information Penallta House Cardiff
Regulations 2004 Tredomen Park CF10 2HH
Hengoed. CF82 7PG
Appeals will be
determined by Mr. Tel: 029 2067 8400
Daniel Perkins – Fax: 029 2067 8399
Head of Legal and Email: [1][email address]
Democratic Services
Website: [2]










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WWW: SS Info Compliance, Caerphilly County Borough Council

8 Attachments

Dear Mr Dilwyn

Further to your e mail received on 15 July 2013, please find attached the
response to your Freedom of Information request. 


Karolyn Morgan
Data Protection Officer | Swyddog Diogelu Data
Caerphilly County Borough Council | Cyngor Bwrdeistref Sirol Caerffili


 01443 864968
 [1][email address]


[2] | [3]

[4]Facebook logo [5][IMG] [6][IMG] [7][IMG] [8][IMG] 


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