Citizen directed support

The request was successful.

Dear Blaenau Gwent Council,

I am interested in the progress in Wales of Citizen Directed Support

Who is your Head of Citizen Directed Support?
At the moment there is very little information to where I get information for support and help on your website apart from a couple of phone numbers. What are your plans on improving the online information that you provide to help citizens find the information they require?
Who currently supplies you web solution that delivers your social care information?

Yours faithfully,

Cadogan Dilwyn

Blaenau Gwent County Borough Council

Thank you for your e-mail. Your query has been forwarded onto the relevant department.

If you require any further assistance please contact [Blaenau Gwent Council request email].

Many Thanks
Connect to Blaenau Gwent
Telephone: 01495 311556
Fax: 01495 353350
[Blaenau Gwent Council request email]
www.blaenau-gwent.gov.uk
Twitter: @BlaenauGwentCBC
Facebook: Blaenau Gwent CBC
> ----------------------------
> From: [FOI #169214 email]
> Sent: Tuesday, 16 July 2013 14:28:57
> To: [Blaenau Gwent Council request email]
> CC:
> Subject: Freedom of Information request - Citizen directed support
>
> Dear Blaenau Gwent Council,
>
> I am interested in the progress in Wales of Citizen Directed Support
>
> Who is your Head of Citizen Directed Support?
> At the moment there is very little information to where I get information
> for support and help on your website apart from a couple of phone
> numbers. What are your plans on improving the online information that you
> provide to help citizens find the information they require?
> Who currently supplies you web solution that delivers your social care
> information?
>
> Yours faithfully,
>
> Cadogan Dilwyn
>
> -------------------------------------------------------------------
>
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Blaenau Gwent County Borough Council

Mr Dilwyn Could you please clarify what you mean by citizen directed
support. We do not have a specific person with overall responsibility
for Information Management but a range of person will provide
information as of course will the Council website.
I am the Council's Corporate Freedom of Information and Data
Protection Officer so deal with those activities. What are your
observations please. Alwyn Holland

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Dear Blaenau Gwent Council,

Citizen Directed Support (CDS) is an approach/model by which people who require assistance can live as independently as possible.

See website below
http://www.ssiacymru.org.uk/cds

Yours faithfully,

Cadogan Dilwyn

Dear Blaenau Gwent Council,

Please could you confirm you receive my explanation.

Yours faithfully,

Cadogan Dilwyn

Blaenau Gwent County Borough Council

Mr Dilwyn, I confirm that I have received your explanation regarding
the request and have sought information from the appropriate department.
Alwyn Holland

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Blaenau Gwent County Borough Council

Dear Mr Dilwyn

Further to your information request please note that our Head of Citizen
Directed Support is our acting Head of Adult Services Damien McCann.

Our Social Care database provider is CareWorks as we operate the DRAIG
system.

Further to your e-mail we have added a link to our website to direct
individuals to the SSIA site so that they can access the information
they require. See below link.

http://www.blaenau-gwent.gov.uk/health/3...

Regards
Alyson Jenkins
Blaenau Gwent Social Services

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