Dear Transport for London,

Under the Freedom Of Information Act i would like to request that you attach a full list of all CIS boards at all railway stations on your network.

The list must show the location of each CIS board within the station (the platform number or concourse in some cases) and it must show the exact make and model of each CIS board.

This request relates to, London Underground, London Overground, Elizabeth Line, Docklands Light Railway, Croydon Tramlink, so i am asking about the CIS boards at the stations of all of these modes.

Thank you for your help and i look forward to hearing back from you.

Yours faithfully,

William Barnes

FOI, Transport for London

1 Attachment

Dear Mr Barnes

 

TfL Ref: 1723-2223

 

Thank you for your request received by us on 16 October 2022 asking for
information about Customer Information System (CIS) boards at all railway
stations on Transport for London’s networks

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold some of the information you require. You asked for:

 

the location of each CIS board within the station (the platform number or
concourse in some cases) and it must show the exact make and model of each
CIS board.

 

This request relates to, London Underground, London Overground, Elizabeth
Line, Docklands Light Railway, Croydon Tramlink, so I am asking about the
CIS boards at the stations of all of these modes.

 

Unfortunately, to provide all of the information you have requested would
exceed the ‘appropriate limit’ of £450 set by the Freedom of Information
(Appropriate Limit and Fees) Regulations 2004.

 

Under section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit. This is calculated at £25
per hour for every hour spent on the activities described.

 

This is because for the London Underground network, there is no single
source for the information in question, as the data you are seeking is not
held in the format requested. Therefore to fulfil your request would
require us to manually note each and every Customer Information System
asset detail covering make and model featured in each of the 272 Tube
Stations

 

To help bring the cost of responding to your request within the £450
limit, you may wish to consider narrowing its scope so that we can more
easily locate, retrieve and extract the information you are seeking. If
you want to refine your request or make a Freedom of Information Act
request in future, please bear in mind that the Freedom of Information Act
allows you to request recorded information held by us. In these
circumstances you may wish to limit your request to CIS systems for the
Docklands Light Railway, Elizabeth Line, London Overground and Croydon
Tramlink services which we expect we can more easily collate and provide.

 

Although your request can take the form of a question, rather than a
request for specific documents, we do not have to answer your question if
it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

 

Please note that we will not be taking further action until we receive
your revised request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear FOI,

Okay yes please i will take your suggestion to refine it to exclude London Underground and only ask for Croydon Tramlink and Docklands Light Railway and Elizabeth Line and London Overground data.

Yours sincerely,

William Barnes

FOI, Transport for London

Dear Mr Barnes

TfL Ref: 2001-2223

Thank you for your request received by Transport for London (TfL) on 14 November 2022. .

We will aim to issue a response by 12 December 2022 in accordance with the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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FOI, Transport for London

2 Attachments

Dear Mr Barnes,

 

TfL Ref: 2001-2223

 

Thank you for your further request received by us on 14 November 2022
asking for a list of Customer Information System (CIS) boards at London
Overground, Elizabeth line, Croydon Tramlink and Docklands Light Railway
stations following your previous request for information, TfL reference:
1723-2223.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold some of the information you require. You asked for:

 

the location of each CIS board within the station (the platform number or
concourse in some cases) and it must show the exact make and model of each
CIS board.

 

This request relates to, London Overground, Elizabeth Line, Docklands
Light Railway, Croydon Tramlink, so I am asking about the CIS boards at
the stations of all of these modes.

 

Please find attached the requested data for the Docklands Light Railway
and Elizabeth Line networks.

 

Spreadsheets are also provided for London Overground services, although we
do not hold information on the make and model of each CIS asset.

 

The locations of each Passenger Information Display for Croydon Tramlink
services are also listed, specifying whether there is a single or
double-sided display provided for east and westbound services. However,
the make and model of each Tramlink Passenger Information Display has been
withheld as they are subject to a statutory exemption to the right of
access to information under Section 38(1)(b) of the Act.

 

Passenger Information Displays are directly connected directly to our data
network, therefore disclosure of their make and model would be likely to
adversely affect the safety and security of employees and members of the
general public, as there could be unintended consequences of releasing
this information into the public domain

 

Whilst we make no suggestion that you would use this information for
anything other than you own personal interest, disclosure of this
information to you has to be regarded as a disclosure to ‘the public at
large’. This information could potentially be obtained and utilised by
individuals who may wish to use this information to cause disruption or
harm to Tramlink services. Additionally, disclosure could compromise
network security, placing members of the public and staff at risk as it
could potentially be obtained and utilised by individuals with malicious
intent to cause disruption and subsequent economic damage to Tramlink
services, whilst adversely affecting the safety and security of TfL
employees as well as the general public.

 

Section 38 is subject to a public interest test and we consider that there
is a limited public interest amongst enthusiasts and specialist groups in
understanding how our network operates. However, we consider that there is
a strong public interest in minimising risks to operational resilience,
safe operation of Transport for London services, the welfare of staff and
members of the general public, which outweighs the public interest in
disclosure.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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