Dear Stockton on Tees Council,

I understand that when the Council recently commissioned Capita to provide its social care system, it took the decision to make a direct award, rather than by competitive tender. In the light of this decision, could you please clarify the following:

• What was the rationale for deciding to make a direct award?

• In the absence of a competitive process, what steps were taken to ensure that local council tax payers are getting value for money for their investment?

• Has the Council commissioned Capita to provide a Children’s and Adults social care solution, or just Children’s only?

• Did the Council obtain references from existing customers of Capita’s Children’s Social Care solution? If so, how many?

• Did the Council make site visits to existing customers of Capita’s Children’s Social Care solution? If so, which ones?

I look forward to receiving your response

Yours faithfully,

brenda knight

FOI Requests, Stockton on Tees Council

This email was classified as : OFFICIAL

Dear Brenda Knight

Freedom of Information Act 2000 / Environmental Information Regulations 2004 – Ref: 2582/1617

Thank you for your correspondence received on 15 March 2017.

Your request is being considered under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004 (whichever is most appropriate). You will receive the information requested within the statutory timescale of 20 working days.

However, please note the Acts define a number of exemptions that may prevent release of the requested information. There will therefore be an assessment of your request to determine if any exemptions apply to the information requested. If the information cannot be released, or only released in part you will be informed of the reasons why, together with any rights of appeal.

If the information requested refers to a third party, they may be consulted before deciding whether it can be released.

Yours sincerely,

Stockton-on-Tees Borough Council
Municipal Buildings, Church Road, Stockton-on-Tees, TS18 1LD
(01642) 527455
[Stockton on Tees Council request email]
www.stockton.gov.uk

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FOI Requests, Stockton on Tees Council

1 Attachment

This email was classified as : OFFICIAL

Dear Brenda Knight

 

Freedom of Information Act 2000 – Ref: 2582/1617

 

Thank you for your correspondence received on 15 March 2017. In response
to your request I can now provide the following information. 

 

Q1) What was the rationale for deciding to make a direct award?

 

A1) All suppliers on the framework have been through a pre-qualification
process, The framework provided the most expedient route to market which
was important owing to the required timescales.

 

Q2) In the absence of a competitive process, what steps were taken to
ensure that local council tax payers are getting value for money for their
investment?

 

A2) An options appraisal was used to ensure compliance across a range of
six criteria: Supporting Practice, Integration, Workflow and Smarter
Working, Information Management and Reporting, Partnership Working, Value
for money.

 

Q3) Has the Council commissioned Capita to provide a Children’s and Adults
social care solution, or just Children’s only?

 

A3) Children’s Social Care only

 

Q4) Did the Council obtain references from existing customers of Capita’s
Children’s Social Care solution? If so, how many?

 

A4) There are no existing customers of the Capita Children’s Social Care
solution.

 

Q5) Did the Council make site visits to existing customers of Capita’s
Children’s Social Care solution? If so, which ones?

 

A5) There are no existing customers of the Capita Children’s Social Care
solution.

 

If you have any queries or concerns please contact me in the first
instance.

 

However, if you are unhappy with the way your request for information has
been handled, you can submit a complaint to [1][Stockton on Tees Council request email] 

 

If, after your complaint has been determined, you remain dissatisfied with
the handling of your request or complaint, you have a right to appeal to
the Information Commissioner at:

 

The Information Commissioner's Office (ICO), Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.  Telephone: 0303 123 1113  Website:
[2]www.ico.org.uk. 

The ICO does not make a charge for an appeal.

 

Yours sincerely,

 

Rebecca Horsman

Customer Relations and Information Governance Assistant

 

Stockton-on-Tees Borough Council

Municipal Buildings, Church Road, Stockton-on-Tees, TS18 1LD

(01642) 527455

[3][Stockton on Tees Council request email]

[4]www.stockton.gov.uk

 

[5]Description: CSE LOGO NEW

 

 

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Dear FOI Requests,

Thank you for your response to my FOI request regarding the new Children's Social Care System. I am very concerned that the Council has not looked at the market to ascertain whether they got value for money from their purchase of the Capita Children's System. The costs for the system have been provided in another FOI request and from my knowledge of the social care case management market it would seem that the cost is higher than if the Council had undertaken a competitive tendering process.

I would like make a request to see the Council's statement of requirements for the procurement of this system.

Yours sincerely,

brenda knight

Peter Shaw left an annotation ()

The response says " All suppliers on the framework have been through a pre-qualification process, The framework provided the most expedient route to market which was important owing to the required timescales".

I'm sorry, but this is nonsense. The RM1059 framework includes a number of suppliers which have NEVER built a social care system - they just applied, and were allowed to join the framework. Membership of the framework is about as challenging as membership of your local library.

As regards timescales, I note that in 2012 Hampshire County Council contracted with Capita for their children's social care system, and they still aren't live - 5 years later! How does this bizarre decision aid in meeting 'challenging' timescales?

David Hanson left an annotation ()

Agree. Companies like Cloudbuy, Open Sky Systems, Bramble Hub - I'm sure they're all lovely companies, but they've never built a social care system in their lives - yet they're on the framework. I really don't understand why councils think that being on a framework is some kind of kitemark - it ain't.

As regards the £300k price tag - it seems a little steep for a small council like Stockton, and incredibly expensive for an unproven system like Capita's. You'd think they'd be giving it away to get early adopters.

Must have had an awesome salesman!

FOI Requests, Stockton on Tees Council

2 Attachments

This email was classified as : OFFICIAL

Dear Brenda Knight

 

Freedom of Information Act 2000 – Ref: 2582/1617

 

Thank you for your correspondence received on 20 April 2017. In response
to your request I can now provide the following information. 

 

Q1) I would like make  a request to see  the Council's statement of
requirements for the procurement of this system.

 

A1) This is now attached.

 

If you have any queries or concerns please contact me in the first
instance.

 

However, if you are unhappy with the way your request for information has
been handled, you can submit a complaint to [1][Stockton on Tees Council request email] 

 

If, after your complaint has been determined, you remain dissatisfied with
the handling of your request or complaint, you have a right to appeal to
the Information Commissioner at:

 

The Information Commissioner's Office (ICO), Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.  Telephone: 0303 123 1113  Website:
[2]www.ico.org.uk. 

The ICO does not make a charge for an appeal.

 

Yours sincerely,

 

Rebecca Horsman

Customer Relations and Information Governance Assistant

 

Stockton-on-Tees Borough Council

Municipal Buildings, Church Road, Stockton-on-Tees, TS18 1LD

(01642) 527455

[3][Stockton on Tees Council request email]

[4]www.stockton.gov.uk

 

[5]Description: Description: Description: Description: CSE LOGO NEW

 

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