Children’s Social Care Case Management IT system

The request was successful.

Dear Blackburn with Darwen Borough Council,

Can you please provide the following information for your Children’s Social Care Case Management IT system:
• System’s name and suppliers name?
• How much is the support and maintanance?
• How much was your total spend on the application for the last year ?
• When is the system due for renewal?
• Who in your Local Authority has ownership for this system?

Yours faithfully,

James Cudmore

Accesstoinformation, Blackburn with Darwen Borough Council

Dear James,

Thank you for your request for information regarding ‘Children's Social Care Case Management IT Systems’ (reference number 00435). Your request was received on the 30/03/2016 and I am dealing with it under the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585651. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].

Please remember to quote the reference number above in any future communications.

Kind Regards

Heather Wolstenholme
Freedom of Information Officer
ITM&G Floor G,
Tower Block,
Blackburn Town Hall,
Blackburn,
BB1 7DY

Tel: 01254 585651

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Accesstoinformation, Blackburn with Darwen Borough Council

1 Attachment

Dear James,

Thank you for your request for information regarding ‘Children's Social Care Case Management IT Systems’ (reference number 00435); please see our response below. If you have any queries regarding your request for information then please don’t hesitate to contact me.

• System’s name and suppliers name? - Protocol provided by Liquidlogic
• How much is the support and maintenance? – This information is commercially sensitive and is therefore exempt under Section 43(2) of the FOIA.
• How much was your total spend on the application for the last year ? This information is commercially sensitive and is therefore exempt under Section 43(2) of the FOIA.
• When is the system due for renewal? The main part of the system is renewed in April with the other add ons due for renewal in January, November and December.
• Who in your Local Authority has ownership for this system? Head of Service Policy, Planning & Performance (People area)

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision, you should write to: Sarah Slater, Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email].

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Please find attached our 'have your say' feedback policy.

Kind Regards,

Information Governance Team
Blackburn with Darwen Borough Council

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