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Children's Centre Management System

Bobby Frazier made this Freedom of Information request to Harrow Borough Council

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Dear Harrow Borough Council,

I wish to make a Freedom of Information request about Children's Centre Management Systems and Early Help Case Management Systems.

Do you have a Children's Centre Management System?

Do you have an Early Help Case Management System?

Who provides these systems and when are the contracts up for renewal?

How many Children's Centres are in your borough?

Who is in charge of purchasing these systems? Please supply their email address and phone number.

Where can I find a copy of the boroughs Troubled Families Outcome Plan?

Yours faithfully,

Bobby Frazier
Collate Systems

Harrow Borough Council

3 Attachments

Information request
Our reference: 2701596

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Dear Mr. Frazier
 
Thank you for your information request. We will forward it to the
relevant department who will contact you shortly.
 
Information Management Team
Harrow Council
Civic Centre, Civic 1
3rd Floor, West WIng
Station Road
Harrow
HA1 2XF
[Harrow Borough Council request email]

Vinal Chauhan,

Information request
Our reference: 2701596

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Dear Mr. Frazier
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 30 June
2016. 
 
We are dealing with your request under the Freedom of Information Act 2000
and we aim to send a response by 28 July 2016 (which is 20 working days
beginning on the first working day after the date we received your
request).
 
In some cases, a fee may be payable.  If we decide a fee is payable, we
will send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested.  We will carry out an
assessment and if any exemptions apply to some or all of the information
then we might not provide that information to you.  We will inform you if
this is the case and advise you of your rights to request an internal
review and to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
 
Kind regards
 
 
Vinal Chauhan
Complaints & FOI Officer
People Services
020 8736 6786
[email address]

Harrow Borough Council

1 Attachment

Dear ýMr. Frazierþ 

Thank you for your request for information received on 30 June 2016.

 

This request is being handled under the Freedom of Information Act 2000.

 

I can confirm that the information requested is held by Harrow Council. I
have detailed below the information that is being released to you.

 

Request

Do you have a Children's Centre Management System?

Yes - EStart

Do you have an Early Help Case Management System?
Yes - Frameworki

Who provides these systems and when are the contracts up for renewal?

Frameworki is provided by Servelec Corelogic and the contract is up for
renewal in April 2018

Estart is provided by Capita and the contract is up for renewal in April
2017.

How many Children's Centre’s are in your borough?

There are 2 hubs in 8 delivery sites

Who is in charge of purchasing these systems? Please supply their email
address and phone number.

Ownership sits with the Assistant Director, Head of Safeguarding Assurance
& Quality Services, Adults Social Care, and People’s Directorate.

 

*The social care case management system operates across both Adult Social
Care, Children’s’ Services and their associated finance teams. The costs
of the product provided above represent charges for the operation of this
solution across all these business areas.

Where can I find a copy of the boroughs Troubled Families Outcome Plan?
Attached

 

If you have any questions, please contact me on ý020 8736 6786þ or
ývinal[email address].ukþ.

 

If you are dissatisfied with the way your request for information has been
handled, you can request an internal review of Harrow Council's decision
by writing to:

 

Isabella Uzodike
Harrow Council
Civic Centre,

Station Road

Harrow

HA1 2XF

Email: [1][email address]

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

 

The Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF
 
Telephone: 0303 123 1113
Website: [2]http://www.ico.org.uk/complaints/handlin...

 

There is no charge for making an appeal.

 

ý

Yours sincerely

 

 

ýVinal Chauhanþ
ýComplaints & FOI Officerþ
ýPeople Servicesþ
ý020 8736 6786þ
ývinal[email address].ukþ

 

 

 

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References

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1. mailto:[email address]
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We don't know whether the most recent response to this request contains information or not – if you are Bobby Frazier please sign in and let everyone know.