Thank you for your email.  If you are making a request for information,
you should get an acknowledgement from us within the next 2-3 days with a
reference number and a date by which we will respond to your request.

Please note this address is only for use in relation to requests for
information made under the Freedom of Information Act and subject access
requests made under the Data Protection Act.  The Information and Records
Officer cannot help you with a new or existing complaint.

If your email is about a new complaint please follow this link to a
[1]complaint form or call 0300 061 0614 to speak to one of our Advisers.

If your email is about an existing complaint please email your
investigator or call 0300 061 0614.

Any emails received which relate to either a new or existing complaint
will not be forwarded on and will be deleted.

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NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
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References

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Our ref: 24/204

Please quote reference 24/204 when contacting us about this request for
information.

If telephoning, please contact: 0330 403 4629

Email address: [1][LGSCO request email]

Dear Jacqui Prentice

INFORMATION ACCESS REQUEST – REFERENCE 24/204

Thank you for your request for information received on 25 September 2024.

Your request has been recorded as:

Please provide me with a copy of the LGSCO "Child IN Need " intranet
guidance that is referred to in the LGSCO "Casework Guidance Note: Special
Educational Needs (SEN) – Jurisdiction"

What happens next:

We aim to respond to all requests within 20 working days. You can
therefore expect our response to be issued on or before 23 October 2024.

As your request was received electronically, our response will be issued
electronically.

To reduce the risk of your email provider considering our emails as spam,
we recommend you add our address (lgo.org.uk) to your safe sender list.
Information on how to do this is on our website:

[2]Contact us - Local Government and Social Care Ombudsman.

Please see our Privacy Notice for those making information access requests
at:

[3]https://www.lgo.org.uk/privacy

Yours sincerely

A picture containing text, clipart Description automatically generated

Lydia Barrow I Access to Information Assistant

Listen - Understand - Communicate - Learn

Direct: 0330 403 4629

[4]www.lgo.org.uk

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References

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2. https://www.lgo.org.uk/contact-us
3. https://www.lgo.org.uk/privacy
4. http://www.lgo.org.uk/

Dear Jacqui Prentice

INFORMATION ACCESS REQUEST – REFERENCE 24/204

Please find attached our response to your request for information, which
we received on 25 September 2024.

Yours sincerely

A picture containing text, clipart Description automatically generated

Lydia Barrow I Access to Information Assistant

Listen - Understand - Communicate - Learn

Direct: 0330 403 4629

[1]www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

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