Dear HM Revenue & Customs,

I would appreciate it if you could provide me with answers to the following FOI requests.

How many complaints (expressions of dissatisfaction that have not been resolved at the initial contact) were made about the Child Benefit office in 2007, 2008, 2009 and this year to date?

Of these complaints how many were specifically about the delays of processing a Child Benefit claim in 2007, 2008, 2009 and this year to date?

How many of these complaints have been resolved or closed for 2007, 2008, 2009 and this year to date?

Yours faithfully

Kayley Hignell

Request, FOI (Security FOI Team), HM Revenue and Customs

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Child Benefit Office, HM Revenue and Customs

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Dear Ms Hignall

Thank you for your email.

Please see our attached reply.

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Reply from our website at:
http://www.hmrc.gov.uk/childbenefit/cont...

Yours sincerely

Yvonne Dent

Child Benefit Office

Website: www.hmrc.gov.uk/childbenefit

Helplines:

Great Britain: 0845 302 1444
Minicom / Textphone: 0845 302 1474

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