Dear HM Revenue & Customs,
I would appreciate it if you could provide me with answers to the following FOI requests.
How many complaints (expressions of dissatisfaction that have not been resolved at the initial contact) were made about the Child Benefit office in 2007, 2008, 2009 and this year to date?
Of these complaints how many were specifically about the delays of processing a Child Benefit claim in 2007, 2008, 2009 and this year to date?
How many of these complaints have been resolved or closed for 2007, 2008, 2009 and this year to date?
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Dear Ms Hignall
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