**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF
THE TEAM ALSO​​** 

Thank you for your email.    

We are currently receiving an extremely high volume of enquiries.  

You may find the following information helpful.   

How can the Customer Contact Centre help me?   

We’re here to support patients and their representatives with enquiries,
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in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.    

You may be able to find the answer you are looking for in our Frequently
Asked Questions:   

[1]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here:   

[2]https://www.england.nhs.uk/contact-us/co...

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For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [3]NHS website. You can also find guidance
and support on the [4]GOV.UK website   

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is available on the [5]NHS website.  

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No. Our advisors are not clinically trained and are unable to provide
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There is more information about getting medical help on the [9]NHS
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Thank you for your email.

NHS England Customer Contact Centre   

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Dear Penelope Crouch, 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Strategy Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email] 

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Dear Penelope Crouch,  

Thank you for your Freedom of Information (FOI) request dated 20 October
2022. Please accept our apologies for the delay in responding to your
request.

Your exact request was:

“Please provide the dates, minutes and conclusions of the meeting at which
the CMO received the recommendation of RAPID C-19 made in their report to
the CMO dated 30 May 2022 on “tixagevimab plus cilgavimab (Evusheld,
AZD7442; AstraZeneca) in pre-exposure prophylaxis.

Please provide the details of all communications (whether in memo form, in
email, internal chat channels, WhatsApp or other electronic media) between
any senior RAPID C-19 members and the CMO between 20 May 2022 and 30 June
2022 referencing tixagevimab plus cilgavimab (Evusheld, AZD7442).”

NHS England holds some information in relation to your request.
 

• Please provide the dates, minutes and conclusions of the meeting at
which the CMO received the recommendation of RAPID C-19 made in their
report to the CMO dated 30 May 2022 on “tixagevimab plus cilgavimab
(Evusheld, AZD7442; AstraZeneca) in pre-exposure prophylaxis.

NHS England does not hold information in relation to this part of your
request. NHS England is not aware of any such meetings at which the CMO
received the recommendations of the RAPID C-19. Some information may,
however, be available from the office of the Chief Medical Officer. As
such you may wish to re-direct this part of your request to the Department
of Health and Social Care (DHSC) which can be contacted [1]here.
 

• Please provide the details of all communications (whether in memo
form, in email, internal chat channels, WhatsApp or other electronic
media) between any senior RAPID C-19 members and the CMO between 20
May 2022 and 30 June 2022 referencing tixagevimab plus cilgavimab
(Evusheld, AZD7442).”

Only James Palmer within NHS England is a senior member of the Rapid C-19
group.

Please find attached all relevant communications which NHS England holds
in relation to your request. 

Please note that we are withholding the names, job titles and contact
details of NHS England staff members at or below band 9 and those external
to NHS England, as well as the contact details for all other NHS England
staff under section 40 of the FOI Act as the information constitutes
personal data.

Section 40(2) states that requested information is exempt from disclosure
if the first or the second condition at section 40(3A)(a) of the FOI Act
is satisfied. This is on the grounds that it amounts to personal data and
the first condition under section 40(3A)(a) is satisfied, namely that
disclosure would amount to a breach of the first data protection principle
(personal data should be processed lawfully, fairly and in a transparent
manner) as the individuals concerned would have a reasonable expectation
that these particular items of personal information would not be disclosed
into the public domain. Section 40 is an absolute exemption and
consideration of the public interest test in disclosure is not required.

NHS England does not hold any further information in relation to your
request.

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [2][NHS England request email]

Please quote the reference number FOI-2210-1860721 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[3]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [4][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Strategy Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]
 

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