Checking identity of Capita Employees

Currently waiting for a response from British Broadcasting Corporation, they must respond promptly and normally no later than (details).

Dear British Broadcasting Corporation,

According to the TVL website
Capita employees visiting private homes will "Prove their identity by showing an identity card. If requested, they’ll also provide a telephone number so the person being visited can confirm the information on the card."

Since the Capita identity card could be easily produced by any criminal with a computer, printer and laminator within about half an hour, and since a criminal would no doubt provide, if challenged, a telephone number that connects the worried householder to an accomplice who will verify his identity - please state exactly how you consider the "safeguards" offered by the current system to be in any way adequate?

Please provide a list of regional TV licensing offices and phone numbers that members of the public can ring to verify identity of Capita employees. Given that, by your own admission, over 83% of people on your unlicensed database are in fact innocent of any wrongdoing, please provide free-to-call numbers for this purpose to ensure that the innocent majority are not penalised financially by having to make such phone calls because of unsolicited and unwanted visits from your salespeople.

Yours faithfully,

Karin Mabberley

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Karin Mabberley


Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email. Your request was received
on 28/02/2018.  We will deal with your request as promptly as possible,
and at the latest within 20 working days. If you have any queries about
your request, please contact us at the ad8ress below.


The reference number for your request is RFI20180399.


Kind regards,



Information Rights


BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP



Email: [2][BBC request email]


Tel: 020 8008 2882






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