Channel Migration and Website Expenditure

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Dear Waveney District Council,

Please provide details of the number of contacts you have received via email, website, telephone and face to face visitors by month for the last 3 years.

Please also provide details, dates and costs of any investment made in your website during the same 3 years.

If you have a channel migration or customer contact strategy please provide a brief summary.

Yours faithfully,

Mr Pawsey

Thank you for your e-mail received today.

Your request for information is being considered and will be replied to within 20 working days in line with the Freedom of Information Act.

Kind Regards,
FOI Team
Waveney District Council

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Right2Know,

Dear Mr Pawsey

Freedom of Information Request - 8125

I am writing in response to your recently submitted Freedom of Information
request, unfortunately I have been asked for you to clarify your request.
The information went to our Communications Manager within Waveney who has
given the questions below:

Request for details of the number of contacts you have received via email,
website, telephone and face to face visitors by month for the last 3
years.

This request requires clarification to ensure the correct information is
provided to you. In relation to 'face to face' visitors, does this include
all meetings with persons not employed by the Council? In relation to
'contacts via email' could you please define what you mean by this given
that every email received by this organisation is, in itself, a contact.
Are you looking to ascertain the amount of emails ent by any particular
stakeholders or persons?

Please also provide details, dates and costs of any investment made in
your website during the same 3 years.

This request requires clarification to ensure the correct information is
provided to you. By 'investment' do you mean all costs relating to the
maintenance of our website or are you merely referring to costs as
incurred through upgrading?

If you would please clarify which you request I will endeavour to supply
you with your required information.

Kind Regards
Stuart
FOI Support Officer

Please consider the environment: think before you print this email

>>> Mr Pawsey <[FOI #48540 email]> 30/09/2010 23:51
>>>
Dear Waveney District Council,

Please provide details of the number of contacts you have received
via email, website, telephone and face to face visitors by month
for the last 3 years.

Please also provide details, dates and costs of any investment made
in your website during the same 3 years.

If you have a channel migration or customer contact strategy please
provide a brief summary.

Yours faithfully,

Mr Pawsey

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