Channel Migration and Website Expenditure

Mr Pawsey made this Freedom of Information request to Falkirk Council

The request was successful.

From: Mr Pawsey

30 September 2010

Dear Falkirk Council,

Please provide details of the number of contacts you have received
via email, website, telephone and face to face visitors by month
for the last 3 years.

Please also provide details, dates and costs of any investment made
in your website during the same 3 years.

If you have a channel migration or customer contact strategy please
provide a brief summary.

Yours faithfully,

Mr Pawsey

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From: Robb, Heather
Falkirk Council

5 October 2010

Dear Mr Pawsey

Thank you for your recent FOI request.

I will be dealing with this request and can be contacted either at this
e-mail address or by telephone on 01324 501584.

We have 20 working days to deal with your request from the date that we
received it, but hope to provide you with the information you are looking
for at an earlier date where possible.

Heather Robb

Project Leader

ICT Infrastructure

Falkirk Council

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From: Robb, Heather
Falkirk Council

26 October 2010


Attachment FOI 3044101.doc
76K Download View as HTML


Dear Mr Pawsey

Thank you for your recent FOI request.

I have attached details of the contact statistics and website costs as
requested.

Falkirk Council does not currently have either a channel migration or
customer contact strategy. Full details of the Council Strategies and
Policies can be found at

[1]http://www.falkirk.gov.uk/about_council/...

If you have any further queries on the attached, please do not hesitate to
contact me.

Heather Robb

Project Leader

ICT Infrastructure

Falkirk Council

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