Channel Migration and Website Expenditure

The request was successful.

Dear Birmingham City Council,

Please provide details of the number of contacts you have received via email, website, telephone and face to face visitors by month for the last 3 years.

Please also provide details, dates and costs of any investment made in your website during the same 3 years.

If you have a channel migration or customer contact strategy please provide a brief summary.

Yours faithfully,

Mr Pawsey

Birmingham City Council

Dear Mr Pawsey
Freedom of Information Act 2000 - Request for Information

Thank you for your recent enquiry for information held by the Council under
the provisions of the Freedom of Information Act 2000. We acknowledge
receipt of your request dated 30th September 2010 which was received in our
office and we will be touch with you again in due course.

In some circumstances a fee may be payable and if that is the case, we will
let you know. A fees notice will be issued to you and you will be required
to pay before we will proceed to deal with your request.

If you require any further information or are not happy with our response
please do not hesitate to contact a member of our team on 0121 303 4876.

Yours sincerely

Corporate Information Governance Team

Data Protection Act 1998
The information you have provided within your Freedom of Information
request will be held on our database and may also be held within manual
records for a period of 2 years from the date Birmingham City Council
received your request. Any personal data that you provide to Birmingham
City Council will be held in line with the requirements set out within the
Data Protection Act 1998.
Re Use of Public Sector Information
Where Birmingham City Council is the copyright holder of any information
that may be released, re-use for personal, educational or non-commercial
purposes is permitted without further reference to the City Council. Where
the re-use is for other purposes, such as commercial re-use, the applicant
should notify the City Council in writing to seek approval or agree terms
for re-use.

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Birmingham City Council

6 Attachments

Dear Mr Pawsey

Please see the attached response to your request.

(See attached file: FOI 4604.doc)(See attached file: 1. Customer First PCC
report 270308 v0.4.doc)(See attached file: 2. CF-FBC-Revised-v1.7.doc)(See
attached file: INBOUND EMAILS RECEIVED BY BIRMINGHAM CITY COUNCIL EXCLUDING
SCHOOLS.doc)

(See attached file: BIRMINGHAM.GOV.UK SITE TOTAL MONTLY 2005-2010.xls)

External incoming calls to BCC excluding schools

(See attached file: FOI Request 4604 (values).xls)

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