Changes of tube maps on platforms to heritage posters

The request was successful.

Dear Transport for London,

Could you please provide any written notes, planning, internal documentation or other information that expain the choice to replace tube maps on platforms with heritage posters.

Yours faithfully,

Lewis Western

FOI, Transport for London

 

 

Dear Mr Western

 

TfL Ref:2534-1819

 

Thank you for your request received by Transport for London (TfL) on 22
December 2018 asking for information about the decision to replace tube
maps on platforms with heritage posters.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 24 January 2019. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Richard Taylor left an annotation ()

This request was originally made under the username of "Lewis"; the account had its username changed to "Lewis Western" on the 19th of January 2019.

--
Richard, WhatDoTheyKnow.com volunteer

FOI, Transport for London

1 Attachment

 

Dear Mr Western

 

TfL Ref:2540-1819

 

Thank you for your request received by Transport for London (TfL) on 22
December 2018 asking for information about the decision to replace tube
maps on platforms with heritage posters. Please note the correct reference
number. Apologies for any confusion caused.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold some of the information you require.  You asked for:
any written notes, planning, internal documentation or other information
that explain the choice to replace tube maps on platforms with heritage
posters.

 

The decision in question was only discussed verbally at a regular maps
planning meeting and minutes are not taken for these meetings so no
information is held on the decision.

 

However, we can advise of the following background information:

 

At certain stations we have a frame on platforms called a Station Closed
Board.  They have historically held a Tube Map product in its frame but
also serve a function of flipping out sideways in the hours that a station
is not operating trains to signpost to drivers that the station is closed.

 

At TfL, we are continually looking to deliver value for money across our
range of customer information products.

 

The Tube map that sat in the station closed board frames require a
specialist production process involving fire-proofing and lamination which
means they are more expensive to produce and maintain than the maps or
customer information that sit in regular poster frames.

 

Removing the map product from station closed boards equates to approx. 21k
annual saving.  Opting for a permanent product replacement such as the
heritage posters allows us to reduce annual costs and enhancing the
platform experience with interesting content.

 

Through a thorough investigation of the map information available across
station platforms, we were confident that the removal of the maps in
station closed board frames would not disadvantage customers as there were
map products still available on the platforms. We identified:

 

·         216 of 270 stations already had additional maps in standard
frames across the rest of the platform

·         In the remaining 54 stations where the only map available is
held on the station closed board, we have made the latest version of the
map still available as a temporary measure while we install additional
regular frames to hold the lower cost map product.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

From: FOI
Sent: 27 December 2018 14:18
To: 'Lewis'
Subject: RE: Freedom of Information request ref 2534-1819

 

 

 

Dear Mr Western

 

TfL Ref:2534-1819

 

Thank you for your request received by Transport for London (TfL) on 22
December 2018 asking for information about the decision to replace tube
maps on platforms with heritage posters.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 24 January 2019. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

show quoted sections

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