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Changes made by PHSO to investigations and their start dates

J Roberts made this Freedom of Information request to Berkshire Healthcare NHS Foundation Trust

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Dear Berkshire Healthcare NHS Foundation Trust,

From 1 January 2019, please provide all recorded information you hold on (1) changes made by the PHSO to how they investigate complaints against you and to (2) changes in the start date of PHSO investigations.

Please also provide all recorded information you hold concerning the impact or potential impact of the changes.

Yours faithfully,

J Roberts

FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

Dear Sir/Madam

Further to your Freedom of information request.

Berkshire Healthcare NHS Foundation Trust is committed to the Freedom of Information Act 2000. However, the NHS is facing unprecedented challenges relating to the coronavirus (COVID-19) pandemic at the current time. Understandably, our resources have been diverted to support our front-line colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services. The Information Commissioners Office also recognises the current situation in the NHS.

We strive to be transparent and to work with an open culture. But at this time, whilst care of our patients and the safety of our staff takes precedent, it is likely that responses to some requests for information will be delayed. Therefore, we would ask you to consider withdrawing your request and submitting it at a future date so our services can concentrate on pandemic planning and recovery.

Please advise if you would be willing to withdraw this FOI request.

I hope this simplifies the current process. Please let me have any thoughts on this.

Many thanks

Regards,
Sandra

Sandra Henderson
Executive Administrator
Corporate HQ Administration Team

2nd Floor, Fitzwilliam House, Skimped Hill Lane, Bracknell RG12 1BQ

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FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

1 Attachment

Dear J Roberts

Please find attached our response to your FOI request.

Regards, Linda

Linda Jacobs
Interim Deputy Office Manager and Executive Assistant
Berkshire Healthcare NHS Foundation Trust

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