Dear Belfast City Council,
In relation to the changes to bin collection days on 17 October 2016:
How many households were affected by collection days changes?
How many households were due to be sent letters informing them of the changes?
How many letters were actually sent to households?
Who was the contractor tasked with sending the letters?
What were the postage costs to the Council for the letters?
What risks to personal information were identified as a result of the non-secure disposal of letters?
Dear Mr Harper
Thank you for your email dated 18 October 2016 requesting, under the
Freedom of Information Act 2000, information on the changes to bin
collection days in Belfast.
I can confirm that Belfast City Council holds some of the information you
have requested. Where the information requested is not held by the
Council, this is clearly indicated below. The Council has decided that
the information it holds can be disclosed into the public domain.
Accordingly, this information is detailed below. For ease of reference I
have reproduced and numbered your queries and provided the Council’s
response directly below each query.
1. How many households were affected by collection days changes?
59,005 households had their day of collection changed.
2. How many households were due to be sent letters informing them of the
3. How many letters were actually sent to households?
170,500 households were sent letters.
4. Who was the contractor tasked with sending the letters?
The contractor used for sending the first batch of hand-delivered letters
was DM Services.
The contractor used for the second successful delivery of letters by mail
was PostalSort Ltd.
5. What were the postage costs to the Council for the letters?
The Council does not hold this specific information for the delivery by
mail exercise (Postalsort Ltd) as we were given one price by the
contractor which covers handling, enveloping and posting the letters.
6. What risks to personal information were identified as a result of the
non-secure disposal of letters?
There was no risk to personal information due to the non-secure disposal
of letters, none of the letters had a specific name or address on them.
If you are dissatisfied with how the Council handled your request for
information, you have the right to request that the Council formally
review this decision. If you wish to do so, please write to the Records
Manager, Chief Executive’s Department, Belfast City Council, City Hall,
Belfast, BT1 5GS.
Should you remain dissatisfied following the Council’s internal review,
you can seek an independent review from the Information Commissioner.
Requests for an independent review should be made in writing to: The
Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF. However, I would advise you that the Information Commissioner
has indicated that a review will not be undertaken unless the Council has
first had an opportunity to re-consider its decision.
Head of Cleansing Services
City and Neighbourhood Services Department
Belfast City Council
5th Floor, 9 Lanyon Place,
Tel: 028 9037 3021 : [email address]
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