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Dear Health and Safety Executive for Northern Ireland,
How has HSENI and CGRAS worked together pre takeover and operation of the Gas Safe registstration post 1/4/10 to raise the awareness of the register in NI through practical and robust marketing strategy? Please provide the following to support the Gas Safe brand with NI focused evidence please.

Marketing plan and strategy which was agreed for NI with HSENI
Marketing communications plan which was agreed for NI with HSENI
PR Plan which was agreed for NI with HSENI
Website plan which was agreed for NI with HSENI

Marketing approach to target the following groups in NI
Home owners and 1st time buyers
Tenants and landlords
The elderly and vulnerable
Commercial and businesses

Detail of launch activity Gas Safe brand in
(NI only for the following topics excluding GB)

Details of Press and printed media both (£ expenditure NI) and examples.
Details of Digital banner ads PPC examples of ads and (£ expenditure NI)
Details of social media promoted and boosted ads examples of ads and (£ expenditure)
Approval of plan by HSENI
Radio advertising samples of audio and (£ expenditure NI)
TV advertising samples of video and audio and (£ expenditure NI)
Evidence of achieving service level set out in schedule 3 of contract.

Co awareness at launch of the Contract with CGRAS and ongoing message over last 9 years for the above items?

Details of agreement where HSENI decided to have a different contractual arrangement from GB with CGRAS.

Reasons for not simply implementing the same contract as operated in GB?

Who suggested the different terms, CGRAS or HSENI?

Why did NI need a different contract from GB?

Given that CGRAS charge NI businesses the same as GB and has been alleged that HSENI was to undertake public awareness was it right of CGRAS to still charge NI businesses the full fee for the lesser service whilst the cost of the PR would be borne by tax payer in NI?

Given that work notification for building control, “staygassafe.co.uk”, road shows, trade engagement did not happen, doesn’t work in NI why are we charged the same?

Who decided to withhold this information from businesses about the different terms of the contract? HSENI or CGRAS?

Can HSENI please provide why this was withheld as it is not in line with Parliamentary Ombudsman’s document and HSENI own policy of openness and transparency?

Does HSENI have a declaration of interest policy to prevent conflicts for meetings which influence and set policy, award contracts. This would require declaration were employees, their spouses, family members where conflict of interest could occur with personal investments, share holdings or investment plans?
If not why not?

What specific training have those charged with responsibility for the supervision Gas Industry in relation to the following?

Gas Standards and directions issued from Standards Setting Board


Operating procedures of Emergency Service Provider

Where or how does HSENI engage with the coal face Gas Engineers in NI to understand the hazards and problem encountered everyday and to make the industry safer? Please provide details and examples of engagement.

Given clear examples of HSENI ignoring the Standards Setting board guidance on gas safety, placing engineers in impossible positions to execute the duties HSENI say they must execute under the NI gas order would this not be stressful and could lead to mental health issues and be seen as bullying and in conflict with HSENI guidance for mental health?
Has the HSENI declined invites from Phoenix Natural Gas NINGA group for meetings? If so why?

Why when there is a Gas Safety working group of transporters, Council representatives, Consumers Council, Gas Safe are the 2nd largest stake holder in the gas industry after customers excluded, the Gas Safe Registered businesses who work in homes and businesses every day?

How by excluding the coal face trade does this improve safety?

Why are some contractors are invited who are not Gas Transporters? Are some contractors more equal than others and given special status?

How many times have HSENI attended or engaged with the following organisations in event or conferences? Please detail each body below separately.
Ulster Farmers Union
NFU (mutual) NFUM
Young Farmers Club of Ulster

Has the engagement and domination of the HSENI website delivered a significant reduction is serious and fatal accidents in farming in NI?

What are HSENI plans for the next 5 years in their corperate plan as they have not responded in the 28 day period which is one of their own standards?

Can you please provide the following schedules of the HSENI / CGRAS contract for operating the register in NI? HSEGB have provided us a copy of the GB contract so there is no reason HSENI cannot provide the NI version or to claim commercial sensitivity.

Schedule 1: Concession Services
Schedule 2: Additional and Ancillary Services
Schedule 3: Service Levels
Schedule 4: Charges
Schedule 5: Benchmarking
Schedule 6: Change Control Procedure
Schedule 7: HSE Policies
Schedule 9: Staff and Staff Transfer
Schedule 10: Contract Management

Can you please provide the details of CGRAS performance of the contract in NI for the nine years as required in Benchmarking schedule 5?

Can we have copies of minutes of all meetings between CGRAS and HSENI pre appointment and post appointment? If minutes where not recorded why not?

Copies of Minutes of meeting held between HSENI employees including Mr Jim King HSENI employee and HSEGB pre and post contract appointment? If minutes where not recorded why not?

Can we have copies of minutes, notes, correspondence etc taken during consultations with stake holders prior to the appointment of CGRAS? If minutes where not recorded why not?

Which party suggested the removal of the pre registration interview of new operatives prior to placing them on the register, HSENI or CGRAS? If minutes where not recorded why not?

Was HSENI aware of CGRAS policy to rapidly expand the register with a flood the register with poorly trained engineers by the changes proposed simply to maximise profit over safety as the greater number of engineers on the register the greater profit for CGRAS? Did HSENI miss CGRAS possible objective of as priority of maximum profit?

Why at recent hotel events organised by CGRAS where engineers are lectured and then given a written paper in which some described as dimly illuminated and cramped does the correspondence those who attended received indicate that their competence was assessed at their work place rather than at a mass event at a hotel? Is this to make it look like Gas Safe have been doing their auditing and travelling to justify their profit or just manipulation of data which could be an offence under the ICO regulations of incorrect data and a possible form of fraud given its in relation to a public contract.

As NI Gas work is excluded for the staygassafe.co.uk website paid from NI licence fees to CGRAS can HSENI provide details for the last 9 years of unsafe gas work in NI by postcode e.g.BT1, BT2 and category of ID and any injuries to fulfil the role of public awareness due to the sub standard contract?

Yours faithfully,

Angela Harlen

DfE HSENI FOI, Health and Safety Executive for Northern Ireland

Dear Ms Harlen,


Reference: FOI/202/2018

I refer to your email dated 20 December 2018 to HSENI in which you pose a series of questions under the above named act.

I acknowledge receipt of your request. HSENI is currently working on this and will be in touch with you once our response is complete.

If you have any queries regarding this email or your request please contact HSENI by email to [HSENI request email] and remember to quote our reference, FOI/202/2018, on any future correspondence.

Yours sincerely,

Information Management Unit

O'Neill, Liam, Health and Safety Executive for Northern Ireland

Dear Ms Harlen,





I refer to your request for information under the above Act.


I note that your request is exactly the same as another request posted on
the ‘whatdotheyknow’ site which HSENI refused on the grounds it was


I can advise you HSENI has concerns over the receipt of possibly
pseudonymous requests and has taken advice on this matter; as a result of
this we reserve the right to ask for proof of identity.


I would be grateful if you could send us confirmation of your identity in
writing and inform us of any other names you may have used when
corresponding with HSENI? An email (sent from a verifiable email address –
such as a personal email account) confirming your actual name and any
others you have used in correspondence with us will suffice.


I am asking for this information as there are circumstance under the FOIA
where a requester’s true identity can be relevant, for example where an
Authority is considering refusing a request on the basis it is repeated or
vexatious. Section 14(2) of the FOIA stipulates that an authority can
refuse a request that is identical, or substantially similar to a previous
request submitted by the same individual.  We therefore need to be clear
about the identity of the requester in order to determine whether section
14(2) is engaged.


The specific ICO guidance in relation to when an Authority can ask for
clarification of a person’s name can be found at


Until such time as this is provided, HSENI will not be in a position to
progress your request. Once confirmation of your identity is received we
will progress your request in line with the legislation. 

Yours faithfully


Liam O'Neill

Information Manager

83 Ladas Drive
Belfast, BT6 9FR
Tel: 028 9054 7088 (ext: 47088)
[mobile number]
Textphone: 028 9052 9304
Web: [2]www.hseni.gov.uk

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We don't know whether the most recent response to this request contains information or not – if you are Angela Harlen please sign in and let everyone know.