CCTV in Operation on Cardiff Buses

Richard James made this Freedom of Information request to Cardiff City Transport Services Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Cardiff City Transport Services Limited,

I would like to know how often the CCTV on your bus fleet is accessed for incidents involving Passengers, Driver, Pedestrians, Cyclists or motorists.

I would also like to understand during these incidents, how often this CCTV footage is fully operational and accessible.

Yours faithfully,

Richard James

Talk to Us, Cardiff City Transport Services Limited

Thank you for your recent e-mail.

We appreciate the time you have taken to send us your feedback or enquiry.

Your message will be passed to one of our representatives and we will aim
to respond to you within 5 working days.

Please do not reply to this e-mail as it is an automated response.

If you wish to contact us direct then ring us on +44 (0) 029 2066 6444 or
call in to our centres based at:

• Leckwith Depot and Offices, Sloper Road, Cardiff, CF11 8TB
• Cardiff Central Library on the corner of The Hayes and Mill Street,
Cardiff

Once again many thanks for your feedback/enquiry.

The Customer Service Team

Cardiff bus

Angela Marsh, Cardiff City Transport Services Limited

1 Attachment

Thank you for your email of 6 July 2018 seeking information under the
Freedom of Information Act.

 

I will come back to you in line with the timescales as stipulated in the
Act.

 

Kind regards

 

 

Angela Marsh

PA to the Directors

direct: (029) 2078 7730

office: (029) 2078 7700
[1]cid:image001.png@01D24720.7EB74030

Cardiff City Transport Services Limited, Sloper Road, Cardiff, CF11 8TB.

Registered in England and Wales, number 2001229.

 

 

 

 

From: Richard James [[2]mailto:[FOI #496052 email]]
Sent: 06 July 2018 05:10
To: Talk to Us <[3][Cardiff Bus request email]>
Subject: Freedom of Information request - CCTV in Operation on Cardiff
Buses

 

Dear Cardiff City Transport Services Limited,

I would like to know how often the CCTV on your bus fleet is accessed for
incidents involving Passengers, Driver, Pedestrians, Cyclists or
motorists.

I would also like to understand during these incidents, how often this
CCTV footage is fully operational and accessible.

Yours faithfully,

Richard James

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show quoted sections

Dear Angela Marsh,

I understand that by the law, you should have responded to my request by now. Can you please provide an update on my request?

Yours sincerely,

Richard James

Angela Marsh, Cardiff City Transport Services Limited

1 Attachment

Good morning Mr James

 

Thank you for your email.

 

Please accept my apologies we are working on your request – and hope to
come back to you shortly.  Due to the holiday period I have been awaiting
feedback from a key participant to this information.

 

Kind regards

 

 

Angela Marsh

PA to the Directors

direct: (029) 2078 7730

office: (029) 2078 7700
[1]cid:image001.png@01D24720.7EB74030

Cardiff City Transport Services Limited, Sloper Road, Cardiff, CF11 8TB.

Registered in England and Wales, number 2001229.

 

 

 

 

 

 

From: Richard James [mailto:[FOI #496052 email]]
Sent: 08 August 2018 08:42
To: Angela Marsh <[email address]>
Subject: RE: Freedom of Information request - CCTV in Operation on Cardiff
Buses

 

Dear Angela Marsh,

I understand that by the law, you should have responded to my request by
now. Can you please provide an update on my request?

Yours sincerely,

Richard James

show quoted sections

Angela Marsh, Cardiff City Transport Services Limited

1 Attachment

Dear Mr James

 

Please accept our apologies for the delay in responding to your recent
Freedom of Information request.

 

The information you requested was:

 

1.      How often the CCTV on our bus fleet is accessed for incidents
involving passengers, driver, pedestrians, cyclists or motorists?

2.      During these incidents, how often this CCTV footage is fully
operational and accessible.

I can advise that during the three calendar months (period from April 2018
– June 2018) a total of 351 CCTV downloads were requested.  Of the footage
downloaded 40% has downloaded correctly and free of any defects (camera,
hard disk, Wi-Fi) that required intervention or further investigation.

 

We note that you publish responses on the website ‘What do they know’.
Whilst we are happy for you to confirm that CCTS has complied with your
request, we kindly ask that you do not publish a copy of this response nor
the information contained within it.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to David James, Company Secretary,
Cardiff Bus, Sloper Road, Cardiff, CF11 8TB.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

Yours sincerely

 

 

 

 

Gareth Mole

Engineering Director

 

 

 

 

 

 

 

From: Angela Marsh
Sent: 08 August 2018 08:45
To: Richard James <[1][FOI #496052 email]>
Subject: RE: Freedom of Information request - CCTV in Operation on Cardiff
Buses

 

Good morning Mr James

 

Thank you for your email.

 

Please accept my apologies we are working on your request – and hope to
come back to you shortly.  Due to the holiday period I have been awaiting
feedback from a key participant to this information.

 

Kind regards

 

 

Angela Marsh

PA to the Directors

direct: (029) 2078 7730

office: (029) 2078 7700
[2]cid:image001.png@01D24720.7EB74030

Cardiff City Transport Services Limited, Sloper Road, Cardiff, CF11 8TB.

Registered in England and Wales, number 2001229.

 

 

 

 

 

 

From: Richard James [[3]mailto:[FOI #496052 email]]
Sent: 08 August 2018 08:42
To: Angela Marsh <[4][email address]>
Subject: RE: Freedom of Information request - CCTV in Operation on Cardiff
Buses

 

Dear Angela Marsh,

I understand that by the law, you should have responded to my request by
now. Can you please provide an update on my request?

Yours sincerely,

Richard James

show quoted sections