CCTV footage of bus 391 TO RICHMOND ON 23/10/2015; REG NO: LG02FDZ (800-1100)

Transport for London did not have the information requested.

Dear Transport for London,

I have suffered an injury while travelling on bus "391 to Richmond" on 23/10/2015; REG No: LG02FDZ (800-1100). In order to claim my compensation I need a proof of being on the bus, therefore, it would be really grateful if I could get the CCTV recording of the time requested.

Yours faithfully,


FOI, Transport for London

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Dear Nabeel Ahmad


TfL Ref: FOI-0596-1516


Thank you for your email received by Transport for London (TfL) on 9 July
2015 asking for information about CCTV footage.


Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.
Unfortunately we do not hold the information you require.


CCTV recordings made on London’s buses are the responsibility of the Bus
Operating Company that runs that particular service. TfL does not hold the
recordings or have any responsibility for providing access to them or
their retention period. Therefore, you would need to refer your request to
the operator.


Under the Data Protection Act 1998, bus operators are data controllers in
their own right for CCTV from the bus services they operate and are
responsible for responding to requests from data subjects for access to
the recordings.


Please see the attached information sheet for details of your right to


Yours sincerely


Lee Hill

FOI Case Officer


FOI Case Management Team

General Counsel

Transport for London



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Dear FOI,

Thanks for the reply. How could I know which bus operator I need to contact. And how?

Yours sincerely,


FOI, Transport for London

Dear Nabeel Ahmad,

This service is operated by London United and their contact details can be found at the following link:

Yours sincerely

Lee Hill
FOI Case Officer

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