CCTV at Banbury Jobcentre

Response to this request is long overdue. By law, under all circumstances, Department for Work and Pensions should have responded by now (details). You can complain by requesting an internal review.

Dear Department for Work and Pensions,

I am writing to make an open government request for information under the Freedom of Information Act 2000.

1. Please provide the name of the private company that is responsible for operating the CCTV system at the Banbury Jobcentre and a contact email address for the companies data protection officer.

2. Please confirm as to how many days CCTV footage recorded inside the Banbury Jobcentre is retained before being deleted.

3. Please specify the procedure that a claimant should follow should they wish CCTV footage to be archived for disputes against Jobcentre staff? Should the request be made to the Jobcentre or the private company?

4. If a request has been made for CCTV footage on a specific time and date to be retained for the purpose of disputes, is the company responsible for the CCTV system obliged by law to archive the recording?

4. Is the procedure to request the archiving of CCTV footage the same in every Jobcentre or does it depend on the individual private company responsible for the operation of the CCTV systems? In other words, does the DWP dictate the policy that CCTV operators must follow, or are each individual company allowed to specify their own rules?

Yours faithfully,

Kris Williams

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Commercial Directorate FoI,

1 Attachment

Dear Kris Williams,

I am writing in response to your request for information, received 16th
January.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Thanks you for your response of 8 February 2021.

I asked: 1. Please provide the name of the private company that is responsible for operating the
CCTV system at the Banbury Jobcentre and a contact email address for the companies data
protection officer.

and you responded: G4S SS (UK) Ltd is the third-party supplier that operates the CCTV system at Banbury
Jobcentre. The data protection officer can be reached through the phone number displayed
on signage within the Jobcentre.

Jobcentres are currently closed and I am self-isolating due to lockdown restrictions. I would there be grateful if you would provide me with contact details, preferably email, if not phone number and mailing address of the G4S SS (UK) data protection officer.

Yours faithfully,

Kris Williams

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

1 Attachment

Dear Kris Williams,

I am writing in response to your request for information, received 9th
February.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Thank you for your response of 24 February 2021. I would however, like clarification to one of the answers you gave in your original response of 08 February 2021.

You wrote:

4. G4S SS (UK) Ltd processes images and releases them to the requestor and these are not retained after this point.

I believe that above comment to be incorrect. If a member of the public has made a request for access to video or images and has been successful, I do not believe that G4S SS would then no longer retain copies at that point. Should there be some litigation between a member of the public and the DWP regarding an event in a Jobcentre, it would seem inconceivable that the DWP no longer has access to the footage, as a member of the public has made a request for the footage and that G4S SS has no longer retained copies of the media.

Please provide clarification to your answer.

Yours faithfully,

Kris Williams

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Commercial Directorate FoI,

1 Attachment

Dear Kris Williams,

I am writing in response to your request for information, received 25th
February.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Referring to my original request, I wrote:

3. Please specify the procedure that a claimant should follow should they wish CCTV footage
to be archived for disputes against Jobcentre staff? Should the request be made to the
Jobcentre or the private company?

and DWP responded:

3. A claimant who wishes to view CCTV footage should contact G4S SS (UK) Ltd via the
contact details provided on the signs displayed in the Jobcentre. Images are recorded for the
purposes of crime prevention, detection, apprehension of offenders as wel as Health &
Safety investigation of accidents and incidents which are reportable to HSE. Claimants can
call the phone number on all CCTV signs which articulates the Data Subject Access Request
(DSAR) process.

I would like clarification to your reply:

There a multiple (dozens?) of CCTV cameras in the Jobcentre. If a claimant requests footage say between 2.00pm and 2.30 pm how do they specify the footage they require access to? Will they be supplied the video from all cameras during the requested period? How does the third party supplier make the video available to the person requesting the footage?

Yours faithfully,

Kris Williams

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

1 Attachment

Dear Kris Williams,

I am writing in response to your request for information, received 19th
March.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Thank you for your response of 07 April 2021, Ref FOI2021/23283

Further to your reply, please clarify the following points:

1. You wrote "We confirm that we do hold the information you have requested.
When a Data Subject Access Request (DSAR) is made through the telephone number
displayed in the Jobcentre, the requestor will be asked to provide a photograph from which
they can be identified."

How is the requestor expected to provide a photograph to G4S (SS) UK Ltd.

2. You have previously stated "4. G4S SS (UK) Ltd processes images and releases them to the requestor and these are not retained after this point."

This does not seem to be a satisfactory procedure. If G4S only supplies the video footage by matching the video to that of a photograph of the requestor, then there would be plenty of opportunity for mistakes to be made and crucial video evidence could be omitted. Should the requestor challenge the video evidence supplied, ie, claim that not all of the requested video had been supplied then it would be likely too late as G4SS had already deleted the video data.

Yours faithfully,

Kris Williams

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp