**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF
THE TEAM ALSO​​** 

Thank you for your email.    

We are currently receiving an extremely high volume of enquiries.  

You may find the following information helpful.   

How can the Customer Contact Centre help me?   

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.   

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.    

You may be able to find the answer you are looking for in our Frequently
Asked Questions:   

[1]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here:   

[2]https://www.england.nhs.uk/contact-us/co...

Covid-19 enquiries 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [3]NHS website. You can also find guidance
and support on the [4]GOV.UK website   

If you are contacting us about new COVID-19 treatments, more information
is available on the [5]NHS website.  

Does the NHS England Customer Contact Centre provide medical advice?   

No. Our advisors are not clinically trained and are unable to provide
medical advice.    

For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.  

If you need help for a mental health crisis or emergency, you can get
24-hour support and advice.  [8]Find out where to get urgent help for
mental health 

There is more information about getting medical help on the [9]NHS
website.   

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?   

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.    

All hospitals have a Patient Advice and Liaison Service (PALS):   

[10]https://www.nhs.uk/common-health-questio....
   

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:   

[11]https://www.nhs.uk/Service-Search/Clinic...

Where can I find further information about NHS England and NHS
Improvement?

You can find information about our work on our
website: [12]https://www.england.nhs.uk/about/    

How do you use my information?

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [13]https://www.england.nhs.uk/contact-us/pr...

Thank you for your email.

NHS England Customer Contact Centre   

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Dear Kaleb Clark, 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Strategy Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

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Dear Kaleb Clark,  

Thank you for your Freedom of Information (FOI) request dated 11 September
2022.

Your exact request was:

“Can you clarify NHS England commissions CCGs to commission services for
the treatment and management of Psychopathy, Psychopathic Disorder, and
Personality Disorders.

Can you clarify if the treatment and management of Psychopathy,
Psychopathic Disorder, and Personality Disorders is a specialist service?”

About NHS England

It may help if we first explain that NHS England is not the same as ‘the
NHS in England’. The NHS in England is not a single organisation but is
made up of a range of organisations such as Hospitals, Integrated Care
Boards (ICBs) formerly Clinical Commissioning Groups (CCGs) and Ambulance
Trusts. NHS England is responsible for commissioning primary care services
such as GP and dental surgeries, as well as some specialised secondary
care services. Therefore, any recorded information NHS England may be able
to provide in response to an FOI request will generally relate to the
services NHS England commissions.

For information on commissioned services and the types of information NHS
England holds can be found on our [1]website and [2]publication scheme.
For further information on the NHS, its structure and other NHS
organisations please refer to [3]NHS Choices.

FOI Response

NHS England holds information in relation to your request.

NHS England commission mental health services which encompass the
treatment of the conditions you have specified. However Integrated Care
Boards (ICBs), formerly Clinical Commissioning Groups (CCGs), also
commission mental health services for these conditions. NHS England is
responsible for commissioning mental health services for patients with a
more severe and challenging presentation and for secure services where
additional safety and security measures are required to protect both the
patient and the public. As such, you may also wish to redirect your
enquiry to individual ICBs. You can find ICB contact information on the
NHS website [4]available here.

As the information regarding the services commissioned by NHS England is
held in the public domain, we will under Section 21 of the FOI Act
(information accessible to the applicant by other means) refer you to the
published source: [5]prescribed-specialised-services-manual.pdf
(england.nhs.uk)

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT
Email: [6][NHS England request email]

Please quote the reference number FOI-2209-1835470 in any future
communications.

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the
following link [7]http://www.england.nhs.uk/terms-and-cond...

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
[8]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [9][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Strategy Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [10][NHS England request email]

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Dear Kaleb Clark,

We write further to your email of 03 October 2022 in which you requested
an internal review under the Freedom of Information Act 2000 (FOI Act).

The FOI Management team has reviewed your request and this letter provides
an outcome of this review.

FOI request

You originally requested the following information under FOI -
2209-1835470:

“Can you clarify NHS England commissions CCGs to commission services for
the treatment and management of Psychopathy, Psychopathic Disorder, and
Personality Disorders.

Can you clarify if the treatment and management of Psychopathy,
Psychopathic Disorder, and Personality Disorders is a specialist service?”

NHS England responded to your FOI request on 03 October 2022 confirming
NHS England holds some information redirecting you to Integrated Care
Boards (ICBs) and providing the Specialised Services manual under Section
21 of the FOI Act.

Internal review request

You made the following request: 
 
“Your reply does not answer what was put to you, and your links cannot be
seen.”

Decision

We have reviewed your request for an internal review and the original
decision has been upheld.

Reasons for decision

Following a review of our response, NHS England maintains that its
original decision was correct.

NHS England holds some information in relation to your request. This was
provided under Section 21 of the FOI Act.

The link provided under section 21 which directed you to NHS England’s
Manual for Prescribed Specialised Services was correct ([1]available
here). NHS England has provided this document for your ease of reference.

NHS England has therefore provided the information held under Section 21
on the original response and released the information under this response
(see attached). This clearly outlines what NHS England Specialised
Services commissions in relation to your request. All other queries should
be directed to Integrated Care Boards (ICBs) who commission the majority
of mental health services for these conditions.

As outlined in our previous response NHS England is responsible for
commissioning mental health services for patients with a more severe and
challenging presentation and for secure services where additional safety
and security measures are required to protect both the patient and the
public.

You can find ICB contact information on the NHS website [2]available here.

NHS England does not hold any further information in relation to your
request.

Review rights

We hope that this satisfactorily addresses and explains our handling and
response to your FOI request. However, if you are not content with the
outcome of the internal review, you have the right to apply directly to
the Information Commissioner for a decision. The Information
Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [3][email address]  
Website: [4]www.ico.org.uk

Please note there is no charge for making an appeal.

Please quote the reference number FOI-2210-1848927 IR in any future
communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email] .

Yours sincerely,

Freedom of Information
Communications Team
Strategy Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]
 

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