Ambulance Headquarters 
 
Bernicia House 
 
The Waterfront 
 
Jamie Richards 
Goldcrest Way 
 
 
Newburn Riverside 
 
E-mail: xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx 
Newcastle upon Tyne 
 
 
NE15 8NY 
 
 
10 April 2019 
 
Tel:  0191 430 2000 
 
www.neas.nhs.uk 
 
 
Our Ref:  FOI.19.076  
 
 
 
 
 
Dear Sir 
 
Freedom of Information Act 2000 – Information Request 
 
Thank you for your request for information under the Freedom of Information Act which was received 
on 13 March 2019.  I can confirm that we hold part of the information you have requested.  You asked 
the following questions, reproduced in bold below: 
 
 
Please can you give me some information into the following on a CSV/Excel file:  
 
  Number of CAT/RED 1 Calls 
  Response Times 
  Commercial or private or public address 
  broken down by Postcode area. 
 
 
Between 1/4/2018 - 31/3/2019 
 
 
Please see attached report and note that the Trust is unable to confirm whether a postcode area 
relates to commercial, private or public addresses 
 
If  you  are  not  satisfied  with  the  information  we  have  provided,  you  can  request  an  internal  review 
which  will  be  carried  out  by  Mr  Paul  Aitken-Fell,  who  is  the  Trust’s  Consultant  Paramedic  and  is 
someone not involved with your original request.   
 
If you wish to follow this route, please contact xxxxxx.xxxxxxxx@xxxx.xxx.xx who will commence the 
process on your behalf. 
 
If you remain unhappy with the outcome of the review, you can ultimately complain to: 
 
The Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 
 
 
Chairman: Peter Strachan   Chief Executive: Yvonne Ormston 
The North East Ambulance Service NHS Foundation Trust is registered, and therefore 
licensed to provide services, by the Care Quality Commission (Provider ID: RX601). 

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Yours sincerely 
 
Mark Cotton 
Freedom of Information Lead 
 
 
Our badge stands for unmatched quality of care for every life we touch. 

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