Catering information relating to first class

The request was successful.

Dear East Coast Main Line Company Limited,

I am writing to you under the Freedom of Information Act to ask firstly for all staff briefing documents that have been distributed (or are to be distributed) in relation to the provision of the first class complementary offer (by briefing documents I mean items such as handbooks, memos, power point presentations, other audio/visual presentations and any other types of documents held relating to this query).

I would also like to request copies of any internal correspondence between East Coast management relating to on train catering and any external correspondence between East Coast management and the Department for Transport relating to on train catering as well as any correspondence between East Coast management and Members of Parliament relating to on train catering. The time span for the copies of the requested correspondence should be at least the last two years (as in January 2010 to January 2012).

I would also like to request copies of questions and results of any passenger surveys that have been conducted during East Coast's operation of the Inter City East Coast franchise (as in November 2009 to January 2012) relating to first class catering provision.

Finally I would like to see copies of financial records relating to first class catering (as in the restaurant service, at-seat dining service and the present complementary offer) over the last two years (as in January 2010 to January 2012). This should contain at the least a break down of the costs and revenue that catering has provided over the requested time period.

Yours faithfully,

Lucas Ainsworth

Dear Lucas Ainsworth,

We are writing to acknowledge receipt of your Freedom of Information
request.

We will respond within twenty working days.

Kind regards,

East Coast Main Line Company Limited

________________________________________
From: Lucas Ainsworth [[FOI #103967 email]]
Sent: 30 January 2012 03:06
To: Enquiries
Subject: Freedom of Information request - Catering information relating to
first class

     Dear East Coast Main Line Company Limited,

     I am writing to you under the Freedom of Information Act to ask
     firstly for all staff briefing documents that have been distributed
     (or are to be distributed) in relation to the provision of the
     first class complementary offer (by briefing documents I mean items
     such as handbooks, memos, power point presentations, other
     audio/visual presentations and any other types of documents held
     relating to this query).

     I would also like to request copies of any internal correspondence
     between East Coast management relating to on train catering and any
     external correspondence between East Coast management and the
     Department for Transport relating to on train catering as well as
     any correspondence between East Coast management and Members of
     Parliament relating to on train catering. The time span for the
     copies of the requested correspondence should be at least the last
     two years (as in January 2010 to January 2012).

     I would also like to request copies of questions and results of any
     passenger surveys that have been conducted during East Coast's
     operation of the Inter City East Coast franchise (as in November
     2009 to January 2012) relating to first class catering provision.

     Finally I would like to see copies of financial records relating to
     first class catering (as in the restaurant service, at-seat dining
     service and the present complementary offer) over the last two
     years (as in January 2010 to January 2012). This should contain at
     the least a break down of the costs and revenue that catering has
     provided over the requested time period.

     Yours faithfully,

     Lucas Ainsworth

     -------------------------------------------------------------------

     Please use this email address for all replies to this request:
     [FOI #103967 email]

     Is [East Coast request email] the wrong address for
     Freedom of Information requests to East Coast Main Line Company
     Limited? If so, please contact us using this form:
     http://www.whatdotheyknow.com/help/contact

     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     http://www.whatdotheyknow.com/help/offic...

     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.

     -------------------------------------------------------------------

1 Attachment

Dear Mr. Ainsworth,

Please find attached our response to your Freedom of Information request.

Kind regards,

East Coast Main Line Company Limited
________________________________________
From: Lucas Ainsworth [[FOI #103967 email]]
Sent: 30 January 2012 03:06
To: Enquiries
Subject: Freedom of Information request - Catering information relating to
first class

     Dear East Coast Main Line Company Limited,

     I am writing to you under the Freedom of Information Act to ask
     firstly for all staff briefing documents that have been distributed
     (or are to be distributed) in relation to the provision of the
     first class complementary offer (by briefing documents I mean items
     such as handbooks, memos, power point presentations, other
     audio/visual presentations and any other types of documents held
     relating to this query).

     I would also like to request copies of any internal correspondence
     between East Coast management relating to on train catering and any
     external correspondence between East Coast management and the
     Department for Transport relating to on train catering as well as
     any correspondence between East Coast management and Members of
     Parliament relating to on train catering. The time span for the
     copies of the requested correspondence should be at least the last
     two years (as in January 2010 to January 2012).

     I would also like to request copies of questions and results of any
     passenger surveys that have been conducted during East Coast's
     operation of the Inter City East Coast franchise (as in November
     2009 to January 2012) relating to first class catering provision.

     Finally I would like to see copies of financial records relating to
     first class catering (as in the restaurant service, at-seat dining
     service and the present complementary offer) over the last two
     years (as in January 2010 to January 2012). This should contain at
     the least a break down of the costs and revenue that catering has
     provided over the requested time period.

     Yours faithfully,

     Lucas Ainsworth

     -------------------------------------------------------------------

     Please use this email address for all replies to this request:
     [FOI #103967 email]

     Is [East Coast request email] the wrong address for
     Freedom of Information requests to East Coast Main Line Company
     Limited? If so, please contact us using this form:
     http://www.whatdotheyknow.com/help/contact

     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     http://www.whatdotheyknow.com/help/offic...

     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.

     -------------------------------------------------------------------

Dear Enquiries,

Thank you for your response. I'm happy to say that your proposal is acceptable to me and therefore I await the information you've agreed to send me.

Yours sincerely,

Lucas Ainsworth

Dear Enquiries,

Could you please confirm receipt of my previous message which told you that your proposal for which documents to provide to me was acceptable?

Yours sincerely,

Lucas Ainsworth

Dear Mr. Ainsworth,

We are writing to acknowledge receipt of your email, dated 17 February 2012, concerning your acceptance of our proposal to refine your original request.

As indicated in our response, also dated 17 February 2012, following receipt of your acceptance email we started to collate the information you requested.

Kind regards,

East Coast Main Line Company Limited

________________________________________
From: Lucas Ainsworth [[FOI #103967 email]]
Sent: 21 February 2012 20:31
To: Enquiries
Subject: RE: Freedom of Information request - Catering information relating to first class

Dear Enquiries,

Could you please confirm receipt of my previous message which told
you that your proposal for which documents to provide to me was
acceptable?

Yours sincerely,

Lucas Ainsworth

show quoted sections

Enquiries,

9 Attachments

Dear Mr. Ainsworth,

Please find attached our response to your request.

Kind regards,

East Coast Main Line Company Limited

________________________________________
From: Lucas Ainsworth [[FOI #103967 email]]
Sent: 17 February 2012 15:55
To: Enquiries
Subject: RE: Freedom of Information request - Catering information
relating to first class

     Dear Enquiries,

     Thank you for your response. I'm happy to say that your proposal is
     acceptable to me and therefore I await the information you've
     agreed to send me.

     Yours sincerely,

     Lucas Ainsworth

    

show quoted sections

Dear Enquiries,

Thank you for the information it has been most illuminating.

Yours sincerely,

Lucas Ainsworth