Dear House of Commons,

Can you please let me have a copy of any log/comments book or
similar which allows customers and or staff/visitors to register
comments about food and drink they receive at any outlet (bars,
restaurants, shops catering services) in the House of Commons for
the most recent 12-month period.

Also, can you send me copies of any written complaints from
staff/customers about any aspect of the catering service or
hospitality on offer with any replies to these complaints
(including emails).

How many complaints did you receive in the most recent 12-month
period in relation to food and drink served in the House of Commons
dining facilities? Please provide copies of the letters of
complaint.

Additionally can you provide me with all details of complaints
about the food/restaurants/bars/catering services in the House of
Commons.

If the 12-month timescale would cost too much, can you please restrict search to last six months.

Yours faithfully,

Stian Alexander

FOI Commons, House of Commons

1 Attachment

Dear Mr Alexander,

 

Freedom of Information request F17-120

 

Thank you for your request for information dated 24 February 2017,
received by us on the same date, which is copied below.

 

We will endeavour to respond to your request promptly but in any case
within 20 working days i.e. on or before 27 March 2017.

 

If you have any queries about your request, please use the request number
quoted above and in the subject line of this email.

 

Yours sincerely,

 

 

Sarah Price

IRIS Support Officer
Information Rights and Information Security (IRIS) Service | House of
Commons

 

[1]cid:image002.jpg@01D02B64.34D76640

Click [2]here for details about Freedom of Information

in the House of Commons and to see what we publish.

 

 

 

 

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FOI Commons, House of Commons

1 Attachment

Dear Mr Alexander,

 

Freedom of Information request F17-120

 

Thank you for your request for information as copied below. You asked a
number of questions relating to comments and complaints made about House
of Commons catering facilities over the most recent 12 month period.

 

1)  Can you please let me have a copy of any log/comments book or similar
which allows customers and or staff/visitors to register comments about
food and drink they receive at any outlet (bars, restaurants, shops
catering services) in the House of Commons for the most recent 12-month
period.

and

2)  Also, can you send me copies of any written complaints from
staff/customers about any aspect of the catering service or hospitality on
offer with any replies to these complaints (including emails).

and

3)  How many complaints did you receive in the most recent 12-month period
in relation to food and drink served in the House of Commons dining
facilities? Please provide copies of the letters of complaint.

and

4)  Additionally can you provide me with all details of complaints about
the food/restaurants/bars/catering services in the House of Commons.

 

This information is held by the House of Commons.

 

Owing to the repeated interest in catering feedback and to reduce the work
taken to answer individual requests and resulting cost to the taxpayer,
the House of Commons now proactively publishes all feedback received on
the parliamentary web pages annually in October. Catering feedback between
1 August 2015 and 31 July 2016 is publicly available here:
[1]http://www.parliament.uk/site-informatio....

As this information is reasonably accessible to you otherwise than under
the Freedom of Information Act 2000 (FOIA), your request for it is
refused. In refusing your request the House is applying the exemption set
out in section 21 (1) and (2) (a) of the FOIA. This is an absolute
exemption and the public interest test does not apply.

 

Information from 1 August 2016 to the date of your request is due to be
published in October 2017. For this reason it is being withheld under
section 22 (intended for future publication) of the Act. Section 22 is a
qualified exemption, and accordingly we have to consider whether the
public interest is in withholding the information or in disclosing it. The
arguments for and against disclosure are detailed below.

The general argument in favour of releasing information is that there is a
public interest in being able to scrutinise aspects of the House of
Commons where that information might be easy to access and will not
prejudice the House. Against disclosure the argument is the public
interest in permitting public authorities to publish information in a
manner and form and at a time of their own choosing. It is a part of the
effective conduct of public affairs that the general publication of
information is a conveniently planned and managed activity within the
reasonable control of public authorities. Where the decision has been made
in principle to publish, there is a reasonable entitlement to make
arrangements to do so.

 

You may be interested to know that feedback is received from a range of
pass-holders, including MPs, Peers, their staff and staff of both the
House of Commons and the House of Lords, civil servants, external
contractors, visitors and journalists.

 

You may, if dissatisfied with the handling of your request, complain to
the House of Commons. Alternatively, if you are dissatisfied with the
outcome of your request you may ask the House of Commons to conduct an
internal review of any decision regarding your request. Complaints or
requests for internal review should be addressed to: Information Rights
and Information Security Service, Research & Information Team, House of
Commons, London SW1A 0AA or [2][House of Commons request email]. Please ensure
that you specify the full reasons for your complaint or internal review
along with any arguments or points that you wish to make.

 

If you remain dissatisfied, you may appeal to the Information Commissioner
at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF,
[3]www.ico.gov.uk.

 

Yours sincerely,

 

Lauren

 

Lauren Puckey | IRIS Officer
Information Rights and Information Security (IRIS) Service | House of
Commons

Tel: 0207 219 4025 | Text Relay: 18001 219 4025 | Fifth Floor, 14 Tothill
St, London SW1H 9NB

 

[4]cid:image002.jpg@01D02B64.34D76640

Click [5]here for information about FOI in the House of Commons,

or to see what we publish.

 

 

 

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