catering

stian alexander made this Freedom of Information request to House of Commons

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

stian alexander

Dear House of Commons,

Can you please let me have a copy of any log/comments book or
similar which allows customers and or staff/visitors to register
comments about food and drink they receive at any outlet (bars,
restaurants, shops catering services) in the House of Commons for
the most recent 12-month period.

Also, can you send me copies of any written complaints from
staff/customers about any aspect of the catering service or
hospitality on offer with any replies to these complaints
(including emails).

How many complaints did you receive in the most recent 12-month
period in relation to food and drink served in the House of Commons
dining facilities? Please provide copies of the letters of
complaint.

Additionally can you provide me with all details of complaints
about the food/restaurants/bars/catering services in the House of
Commons.

If the 12-month timescale would cost too much, can you please restrict search to last six months.

Yours faithfully,

Stian Alexander

FOI Commons, House of Commons

1 Attachment

Dear Mr Alexander,

 

Thank you for your request for information dated 20 May 2015, received by
us on the same date, which is copied below.

 

We will endeavour to respond to your request promptly but in any case
within 20 working days i.e. on or before 18 June 2015.

 

If you have any queries about your request, please use the request number
quoted in the subject line of this email.

 

Yours sincerely,

 

Sarah Price | IRIS Support Officer
Information Rights and Information Security (IRIS) Service | House of
Commons

[1]cid:image002.jpg@01D02B64.34D76640

2015 marks 10 years of the Freedom of Information Act.

Click [2]here for information about FOI in the House of Commons,

or to see what we publish.

 

 

 

 

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FOI Commons, House of Commons

1 Attachment

Dear Mr Alexander,

 

 

Freedom of Information request F15-227

 

Thank you for your request for information as copied below. You asked a
number of questions regarding comments about food and drink in House of
Commons outlets which we have sought to answer below.

 

1.   A copy of any log/comments book or similar which allows customers and
or staff/visitors to register comments about food and drink they receive
at any outlet (bars, restaurants, shops catering services) in the House of
Commons for the most recent 12-month period

 

And

 

2.   Copies of any written complaints from staff/customers about any
aspect of the catering service or hospitality on offer with any replies to
these complaints (including emails)

 

And

 

3.   How many complaints did you receive in the most recent 12-month
period in relation to food and drink served in the House of Commons dining
facilities? Please provide copies of the letters of complaint

 

And

 

4.   All details of complaints about the food/restaurants/bars/catering
services in the House of Commons

 

 

This information is held by the House of Commons. Owing to the repeated
interest in catering feedback and to reduce the work taken to answer
individual requests and resulting cost to the taxpayer, the House of
Commons now proactively publishes all feedback received on the
parliamentary web pages. Catering feedback, including copies of the
correspondence, between 1 August 2013 and 31 July 2014 is publicly
available here:
[1]http://www.parliament.uk/site-informatio....

 

Information from 1 August 2014 to the date of your request is due to be
published in October 2015. For this reason it is being withheld under
section 22 (intended for future publication) of the Act. Section 22 is a
qualified exemption, and accordingly we have to consider whether the
public interest is in withholding the information or in disclosing it. The
arguments for and against disclosure are detailed below.

The general argument in favour of releasing information is that there is a
public interest in being able to scrutinise aspects of the House of
Commons, its expenditure, services and any feedback on those services.
Against disclosure is permitting public authorities to publish information
in a manner and form and at a time of their own choosing. It is a part of
the effective conduct of public affairs that the general publication of
information is a conveniently planned and managed activity within the
reasonable control of public authorities. Where the decision has been made
in principle to publish, there is a reasonable entitlement to make
arrangements to do so.

 

You may, if dissatisfied with the handling of your request, complain to
the House of Commons. Alternatively, if you are dissatisfied with the
outcome of your request you may ask the House of Commons to conduct an
internal review of any decision regarding your request. Complaints or
requests for internal review should be addressed to: Information Rights
and Information Security Service, Department of HR and Change, House of
Commons, London SW1A 0AA or [2][House of Commons request email]. Please ensure
that you specify the full reasons for your complaint or internal review
along with any arguments or points that you wish to make.

 

If you remain dissatisfied, you may appeal to the Information Commissioner
at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF,
[3]www.ico.gov.uk.

 

Yours sincerely,

 

Sarah Price | IRIS Support Officer
Information Rights and Information Security (IRIS) Service | House of
Commons

Tel: 0207 219 2740 | Text Relay: 18001 219 2740 | Third Floor, 7 Millbank,
London, SW1P 3JA

 

[4]cid:image002.jpg@01D02B64.34D76640

2015 marks 10 years of the Freedom of Information Act.

Click [5]here for information about FOI in the House of Commons,

or to see what we publish.

 

 

 

 

 

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