Cash tickets sold by the driver on TFL buses.

The request was partially successful.

Dear Transport for London,

Under the FOI act i would like to please request the following information in regards to cash tickets sold by the driver onboard TFL buses

1. For each of the following ten periods i would like to know the total amount of cash tickets sold by drivers onboard each TFL bus route.

6/7/2004 - 5/7/2005
6/7/2005 - 5/7/2006
6/7/2006 - 5/7/2007
6/7/2007 - 5/7/2008
6/7/2008 - 5/7/2009
6/7/2009 - 5/7/2010
6/7/2010 - 5/7/2011
6/7/2011 - 5/7/2012
6/7/2012 - 5/7/2013
6/7/2013 - 5/7/2014

To clarify for each of the time periods listed i would like individual statistics for each route number (so not just one statistic for all routes). For example how many cash tickets were sold on route 1 from 6/7/2013 - 5/7/2014 then how many cash tickets were sold on route 2 from 6/7/2013 - 5/7/2014 then how many cash tickets were sold on route 3 from 6/7/2013 - 5/7/2014 etc and so on for each bus route. And then the same for each time period listed above.

2. How many complaints have you received about cash no longer being accepted on TFL bus services. And can i please see the details of all of these complaints.

3. How many reported incidents related to cash not being accepted by the driver onboard have occurred on TFL buses since cash was withdrawn from 6/7/2014 (like fights and arguments etc). And can i please see the details of all of these incidents.

4. Before you stopped accepting cash did you consult the bus operators (like Abellio / Arriva / First / Go Ahead / RATP / Stagecoach etc) for their views about this. And if so can i please see any information about communication between TFL and the bus operators about this.

5. What is the official guidance given to TFL bus drivers for them to do if someone comes on the bus and tries to pay with cash and has no contactless card or oyster card on them.

This information is all for my own personal use and research. Thank you very much.

Yours faithfully,

Brian Jones

FOI, Transport for London

Dear Mr Jones

 

Our Ref:         FOI-1876-1718

 

Thank you for your request received on 12 October 2017 asking for
information about cash fares on buses.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

Your request will be processed by TfL, the Greater London Authority and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act and our information access policy.

 

A response will be sent to you by 9 November 2017. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

FOI, Transport for London

1 Attachment

Dear Mr Jones

 

Our Ref:         FOI-1876-1718

 

Thank you for your request received on 12 October 2017 asking for
information about cash fares on buses.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and TfL’s information access policy.
I can confirm we do hold the information you require.

 

1.    For each of the following ten periods i would like to know the total
amount of cash tickets sold by drivers onboard each TFL bus route.

 

6/7/2004 - 5/7/2005

6/7/2005 - 5/7/2006

6/7/2006 - 5/7/2007

6/7/2007 - 5/7/2008

6/7/2008 - 5/7/2009

6/7/2009 - 5/7/2010

6/7/2010 - 5/7/2011

6/7/2011 - 5/7/2012

6/7/2012 - 5/7/2013

6/7/2013 - 5/7/2014

 

To clarify for each of the time periods listed i would like individual
statistics for each route number (so not just one statistic for all
routes). For example how many cash tickets were sold on route 1 from
6/7/2013 - 5/7/2014 then how many cash tickets were sold on route 2 from
6/7/2013 - 5/7/2014 then how many cash tickets were sold on route 3 from
6/7/2013 - 5/7/2014 etc and so on for each bus route. And then the same
for each time period listed above.

 

At a network level, in early 2014/15 bus passenger journeys using cash had
fallen to around 1% of the network total, circa 60,000 transactions per
day. This combined with other mitigating practices, such as the launch of
our ‘One More Journey’ Oyster feature, meant that by 6 July 2014, when
Cash Free went live, cash journeys had actually reduced even further to
around 0.7% of all bus passenger journeys on the London bus network.

 

Unfortunately, to provide you with the requested breakdown per route would
exceed the ‘appropriate limit’ of £450 set by the Freedom of Information
(Appropriate Limit and Fees) Regulations 2004.

 

Under section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit. This is calculated at £25
per hour for every hour spent on the activities described.

 

We have estimated that it would cost over £450 to provide a response to
your current request. We are unable to run a report on this information
due to the size of the data set the information would need to be extracted
from. We would have to run a separate report for each bus route operated,
it would therefore take over 18 working hours to retrieve and compile the
information you have requested.

 

2.    How many complaints have you received about cash no longer being
accepted on TFL bus services. And can i please see the details of all of
these complaints.

3.    How many reported incidents related to cash not being accepted by
the driver onboard have occurred on TFL buses since cash was withdrawn
from 6/7/2014 (like fights and arguments etc). And can i please see the
details of all of these incidents.

 

Providing you with parts 2 and 3 of your request would further exceed the
appropriate limit. As the switch to a cash-free bus network was well
publicised in the media and as the transition occurred with very few
issues immediately afterwards, we did not collect separate data on
conflict incidents of this nature.

 

We have run a report on the number of complaints we received over the
requested period and have identified almost 5,000 possible complaints.
However, in order to determine whether these cases are relevant to your
request we would need to review each of them.

 

To help bring the cost of responding to your request within the £450
limit, you may wish to consider narrowing its scope so that we can more
easily locate, retrieve and extract the information you are seeking. If
you want to refine your request or make a Freedom of Information Act
request in future, please bear in mind that the Freedom of Information Act
allows you to request recorded information held by Transport for London.
You should identify the information that you want as clearly and concisely
as you can, specifying the types of document that you are looking for. You
might also consider limiting your request to a particular period of time,
geographical area or specific departments of TfL.

 

Although your request can take the form of a question, rather than a
request for specific documents, TfL does not have to answer your question
if it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

 

Please note that we will not be taking further action until we receive
your revised request.

 

4.    Before you stopped accepting cash did you consult the bus operators
(like Abellio / Arriva / First / Go Ahead / RATP / Stagecoach etc) for
their views about this. And if so can i please see any information about
communication between TFL and the bus operators about this.

 

TfL took the decision to stop accepting cash payments due to the
particularly low and falling use of cash on the bus network and the
disproportionate costs and security infrastructure involved in processing
payments among all parties involved. We undertook one of our largest full
public consultation for all parties to express their views including the
bus operators and staff unions. Details can be found at
[1]https://consultations.tfl.gov.uk/buses/c....

 

5.    What is the official guidance given to TFL bus drivers for them to
do if someone comes on the bus and tries to pay with cash and has no
contactless card or oyster card on them.

 

All drivers were issued with guidance ahead of the bus network going
cash-free. This information is now available on pages 11 and 100 of the
Big Red Book, which is issued to all bus drivers:

 

[2]http://www.transportforall.org.uk/news/b...

 

In accordance with section 21 of the FOI Act, we are not obliged to supply
you with a copy of the requested information as it is already accessible
to you elsewhere.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

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