Casework files and audit trails
Dear Parliamentary and Health Service Ombudsman,
Please can you provide me with the training material constituting the "Casework files and audit trails" section for caseworkers, as identified in response to my FOI on caseworker training at https://www.whatdotheyknow.com/request/c....
Yours faithfully,
C Rock
Thank you for your e-mail to the Parliamentary and Health Service
Ombudsman. This return e-mail shows that we have received your
correspondence.
All email communications with PHSO pass through the Government Secure
Intranet, and may be automatically logged, monitored and/or recorded for
legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk
PROTECT
Dear Mr Rock
RE: Information request FDN-195972
I write in response to your email of 4 July 2014 in which you requested
information in the following terms:
‘Please can you provide me with the training material constituting the
"Casework files and audit trails" section for caseworkers, as identified
in response to my FOI on caseworker training …’
Please find the training material for that training module attached. You
should be aware that in attachment 2 there is reference to an individual.
The name and circumstances of that individual are entirely fictitious and
created for the sole purpose of this training.
I hope that this information is helpful. However, if you are unhappy with
my decision you can ask for a review by email to:
complaints[1][email address]
If you still have concerns after that, you can ask the Information
Commissioner’s Office to look into your case. Their contact details are
available on their website at: [2]www.ico.org.uk
Yours sincerely
David Thomas
FOI/Data Protection Officer
Parliamentary and Health Service Ombudsman
E: [3][email address]
W: [4]www.ombudsman.org.uk
Thank you for your e-mail to the Parliamentary and Health Service
Ombudsman. This return e-mail shows that we have received your
correspondence.
All email communications with PHSO pass through the Government Secure
Intranet, and may be automatically logged, monitored and/or recorded for
legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk
C Rock left an annotation ()
Evidence against PHSO Principles 1, 2, and 3
So far I have seen no mention of audit trail procedure in relation to new evidence (previous request refers) which might be as important as original evidence.
Caseworkers dismiss evidence without evaluation or record of reasoning (previous SAR request for evidence of new evidence assessment was refused) and give no justification to complainant just because it's "Post Review": that is irrelevant to the customer and gives weight to the accusation of Not Listening. How do you know anyone is listening if they just walk off without comment?
(I thought it would be useful if an annotation cited the PHSO Principle(s) broken by the actions illustrated - as above.)
E. Colville left an annotation ()
http://www.ombudsman.org.uk/improving-pu...
Just some of PHSO Principles. Endorsed by most public services but rarely implemented!
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now
D. Speers left an annotation ()
Thank you for your FOI request Colin....following with interest!