Cases taking over one year to complete

Response to this request is delayed. By law, Parliamentary and Health Service Ombudsman should normally have responded promptly and by (details)

Dear Parliamentary and Health Service Ombudsman,

In your 2016-17 Annual Report you state that you report to parliament on all cases that are not completed within a year. Please provide all recorded information on this matter that relates to cases within the last 3 years. Specifically I am requesting that you disclose what sort of information you provide to parliament. Does this information include details/reasons of WHY each case is taking so inordinately long to complete?

Yours faithfully,

M Boyce

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

InformationRights, Parliamentary and Health Service Ombudsman

1 Attachment

Dear M Boyce,

 

RE: Your information request – our case reference: FDN-274799

 

Thank you for your information request received on 2017 for the following
information:

 

In your 2016-17 Annual Report you state that you report to parliament on
all cases that are not completed within a year. Please provide all
recorded information on this matter that relates to cases within the last
3 years. Specifically I am requesting that you disclose what sort of
information you provide to parliament. Does this information include
details/reasons of WHY each case is taking so inordinately long to
complete?

 

We are processing your request in line with the Freedom of Information Act
2000 and will respond to you within 20 working days from the day we
received your request. You can expect to receive a response from us by 13
October 2017.

 

If you have any questions about your information request please do not
hesitate to contact us, please remember to quote the case reference above.

 

Yours sincerely

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [1][Parliamentary and Health Service Ombudsman request email]

W: [2]www.ombudsman.org.uk

[3]PHSO logo

 

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

References

Visible links
1. mailto:[Parliamentary and Health Service Ombudsman request email]
2. http://www.ombudsman.org.uk/

InformationRights, Parliamentary and Health Service Ombudsman

1 Attachment

Dear M Boyce,

 

RE: Your information request reference FDN-274799

 

Thank you for your request received by the Parliamentary and Health
Service Ombudsman (PHSO), on the 16 September 2017. You asked for the
following information:

 

In your 2016-17 Annual Report you state that you report to parliament on
all cases that are not completed within a year. Please provide all
recorded information on this matter that relates to cases within the last
3 years. Specifically I am requesting that you disclose what sort of
information you provide to parliament. Does this information include
details/reasons of WHY each case is taking so inordinately long to
complete?

 

Response

 

We have considered your request under the terms of the Freedom of
Information Act 2000 (FOIA).

 

This request is exempt for disclosure under section 21 of the FOIA, as it
is already publically accessible, by other means than FOI. This
information is in our annual reports which can be found on our website via
the following link:
[1]https://www.ombudsman.org.uk/search-resu....

 

Our most recent annual report on page 20 reads:

 

‘We continue to monitor and reduce the number of cases taking over 12
months to complete and we report to Parliament on these. Numbers continue
to reduce, from 136 on 1 April 2016 to 104 cases by 1 April 2017; a 24%
reduction. During 2016-17, 526 investigations, 12% of the total, took us
more than a year to complete, compared to 10% of the total number of
investigations last year. Of these, 450 were about the NHS in England and
76 were about UK government departments or other UK public organisations.’

 

For the years 2015-2016 please refer to pages 16-17 of the annual report.

 

For the years 2014-2015 please refer to page 15 of the annual report.

 

I hope my email is useful. If you believe I have made an error in the way
I have processed your information request, it is open to you to request an
internal review. You can do this by writing to us by email to
[2][Parliamentary and Health Service Ombudsman request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([3]www.ico.org.uk).

 

Yours sincerely,

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [4][Parliamentary and Health Service Ombudsman request email]

W: [5]www.ombudsman.org.uk

[6]PHSO logo

 

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

References

Visible links
1. https://www.ombudsman.org.uk/search-resu...
2. mailto:[Parliamentary and Health Service Ombudsman request email]
3. http://www.ico.org.uk/
4. mailto:[Parliamentary and Health Service Ombudsman request email]
5. http://www.ombudsman.org.uk/

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Cases taking over one year to complete'.

I am not completely convinced that you have supplied all the information you hold with regards to my request.

You are effectively saying that your 'report' to Parliament on cases taking over a year to complete is just a mere regurgitation of the exact same information contained in your annual report, which would already be available to Parliament anyway as it is to the wider public as a whole. If this is the full extent of your 'report' to Parliament then why bother? You give Parliament a copy of your report, which they already have, and Parliament just grunts yeah alright, and then says and does nothing else. Is the Parliamentary Ombudsman taking us all for fools? I wonder.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

M Boyce

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

Brenda Prentice left an annotation ()

Not so much fools, they know we know.....but they are untouchable, unaccountable and they know it.

One day.......

Dear Parliamentary and Health Service Ombudsman,

This is a request for clarification about your response to my FOI request.

The headline response was that the numbers of cases taking over a year to complete CONTINUE TO DECLINE. You state, as also stated in the 2016-17 PHSO Annual Report, that:

'Numbers continue to reduce, from 136 on 1 April 2016 to 104 cases by 1 April 2017, a 24% reduction.'

Are we being taken for April fools?

The reason being that in your following paragraph, as reiterated in the 2016-17 PHSO Annual Report, you state:

'During 2016-17, 516 investigations, 12% of the total, took us more than a year to complete, compared to 10% of the total number of investigations last year.'

The two paragraphs appear contradictory. Is the first paragraph correct, in terms of numbers, or is it the second?
How is 12% less than 10%?

Did the person who wrote the 2016-17 PHSO Annual Report get a refund from the course they attended at the Carol Vorderman School of Arithmetic?

Does anybody else reading this post think the information is contradictory?

Yours faithfully,

M Boyce

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

InformationRights, Parliamentary and Health Service Ombudsman

Dear M Boyce,

Thank you for your emails dated 5 October and 7 October 2017. In your first email you have asked for an internal review of our response, whereas in your second email you have asked for clarification.

Please could you confirm which one you require in order for us to process your request efficiently. Once we have heard back from you we will proceed.

Yours sincerely,

Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
E: [Parliamentary and Health Service Ombudsman request email]
W: www.ombudsman.org.uk

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

Dear InformationRights,

Both of those things please: the internal review should be able to to provide more information, and be able to clarify the apparent discrepancy in the information already provided.

Yours sincerely,

M Boyce

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

InformationRights, Parliamentary and Health Service Ombudsman

1 Attachment

Dear M Boyce,

 

RE: Your information request clarification FDN-274834

 

I write in response to your email clarification for your original response
(reference: FDN-274799). You asked to clarify the following information:

 

“The headline response was that the numbers of cases taking over a year to
complete CONTINUE TO DECLINE. You state, as also stated in the 2016-17
PHSO Annual Report, that: 'Numbers continue to reduce, from 136 on 1 April
2016 to 104 cases by 1 April 2017, a 24% reduction.'

 

The reason being that in your following paragraph, as reiterated in the
2016-17 PHSO Annual Report, you state: 'During 2016-17, 516
investigations, 12% of the total, took us more than a year to complete,
compared to 10% of the total number of investigations last year.'

 

The two paragraphs appear contradictory. Is the first paragraph correct,
in terms of numbers, or is it the second? How is 12% less than 10%?”

 

Please see below your response in line with the Freedom of Information Act
2000.

 

In relation to the first paragraph there is a key difference in the 2 sets
of numbers. The first numbers are a snapshot at the start of the year –
the ‘numbers continue to reduce’ is in relation to this indicator. The
second numbers are in relation to the total number of investigations
concluded each year.

 

These are snapshots in time of how many cases we had in hand at the start
of each year that were over 1 year old. The reduction is 136-104=32.
32/136 = 23.529%

 

In relation to the second paragraph the table below shows these numbers
from 2011/12 to 2015/17. As shown in the table, the number of
investigations that took over a year to complete increased, both
numerically and as a percentage, compared to the previous year.

 

 

2011/12 2012/13 2013/14 2014/15 2015/ 16 2016/17
total
In hand cases older than
52 weeks (since receipt, 64 105 111 91 136 104
exc. RB in calendar days)
Number of investigations 410 384 2199 4159 3861 4239
concluded
Number of investigations
concluded taking more 244 233 317 360 403 526
than 52 weeks (exc. RB in
calendar days)
% investigations 60% 61% 14% 9% 10% 12%
concluded over 52 weeks

 

 

I hope my email is useful. If you believe I have made an error in the way
I have processed your information request, it is open to you to request an
internal review. You can do this by writing to us by email to
[1][Parliamentary and Health Service Ombudsman request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([2]www.ico.org.uk).

 

Yours sincerely,

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [3][Parliamentary and Health Service Ombudsman request email]

W: [4]www.ombudsman.org.uk

[5]PHSO logo

 

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

References

Visible links
1. mailto:[Parliamentary and Health Service Ombudsman request email]
2. http://www.ico.org.uk/
3. mailto:[Parliamentary and Health Service Ombudsman request email]
4. http://www.ombudsman.org.uk/

Dear InformationRights,

You have provided some clarification, but you have not supplied an internal review response to the issue of cases taking over a year being referred to Parliament.
Please provide a response by the first week of November 2017.

Yours sincerely,

M Boyce

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org