Case Subject Access Request HS224883

Waiting for an internal review by Parliamentary and Health Service Ombudsman of their handling of this request.

Dear Parliamentary and Health Service Ombudsman,

Under the Data Protection Act please provide me with your entire data log/diary and any evidence or assumptions used in your last assessment of my complaint of NHS gross negligence leading to the death of my son in case no. HS224883.

Yours faithfully,

C Rock

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

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Dear C Rock,

 

Thank you for your request below for information under the Data Protection
Act 1998 (DPA).    

 

Requests for information under the DPA are for personal information which
cannot be disclosed on a public forum like WhatDoTheyKnow.  We would
therefore need you to resubmit this request to us using your personal
email address.  You can also write to us at:

 

Freedom of Information and Data Protection Team

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London SW1P 4QP.

 

Please note that we will take no further action until we hear from you
privately.

 

Sincerely,

 

                          

Freedom of Information / Data Protection Team

Parliamentary and Health Service Ombudsman

W: [1]www.ombudsman.org.uk

 

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Dear InformationRights,

I have asked (by email) for your response by post or by CD and you have my address on file for that complaint reference. I have advised you that I do not use Egress Switch as an option since it requires me to install unwanted sw/extensions on my pc/device.

Yours sincerely,

C Rock

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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______________________________________________________________________
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InformationRights, Parliamentary and Health Service Ombudsman

Dear C Rock,

Thank you for your email.

We confirm receipt of your information request and your instructions to reply by post and not by Egress Switch.

Sincerely,

Freedom of Information / Data Protection Team
Parliamentary and Health Service Ombudsman
W: www.ombudsman.org.uk

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C Rock left an annotation ()

Update: As of today I am still waiting for the PHSO response to this request. In effect it is not closed until the response is received. This is a considerable delay. The last information re completion by PHSO on this matter was as follows:

06/06/17 "Dear Mr Rock, I am writing further to my email below to provide an update, and to apologise for not completing your request by end of May as promised. I have been going through your case files, both electronic and paper and the information we hold goes back to 2009, as such there is a lot of information to go through. I therefore need more time collate the information that we will be providing to you.
Once again, I apologise for the delays associated with your request.
Sincerely, Temi Akindele"

It is referring to an unresolved NHS complaint first reported in mid 2009. Having applied previously for information, I was able to limit the time 'window' of the request, but that will not now represent what has transpired since that window. I am concerned that every communication addressed to PHSO takes longer and longer for a response, and communications are frequently ignored or passed over with no intelligent response whatsoever, requiring further communication and raising further questions of competence to achieve resolution.

Each attempt by the PHSO to deal with the NHS case -essentially of incompetence and negligence leading to the death my dear son, Nick- has shown a contempt to the complainant and a lack principles, policies and understanding required for such work; especially where NHS parties -GPs and NHS Trust alike- have shown a similar contempt for candour. The operation of the PHSO has compounded the problems to such an extent that it's wiped me out: words are failing me in describing the charade this has become.

Jt Oakley left an annotation ()

Even if your case is upheld, the Ombudsman service is pretty useless.

It's a paperwork exercise a where the PHSO makes ots decision, the Public Authority agrees .....and nothing much is done, as everything carries on much as before.

So I shouldn't be too worried about it failing you.

phsothefacts Pressure Group left an annotation ()

The Glenfell fire has shown the public the results of poor regulation. Unfortunately, this is endemic in our society. Light touch regulation or self-regulation serves only those in authority and not the public. The Ombudsman has neither the resources nor the legal authority to resolve the thousands (30,000) of complaints submitted each year. It is a flaky sticking plaster hanging by a thread over a gaping wound of injustice.

C Rock left an annotation ()

Good points. Grenfell tower block fire epitomises what's happening in our society, in my opinion, and has highlighted this to all in a powerful way. The PHSO will not be able to stand back watching with the comfort "at least it was not us, here", whilst hushing-up negligence and avoidable harm from other Government services.

PHSO self-righteous attitudes are no different and harm is certainly caused through PHSO action, but far more through in-action. Many hundreds of lives may have been affected by doing nothing about exposing the real reason complaints are made.

And there is no "Privilege" as Complainant (J.Mellor, ex. Ombudsman), in having to suffer first the harm of an injustice, then the harm of denial and illegal discrimination in asking for a full explanation and apology. And just how many now await this?

I still await (a) an intelligent examination and outcome relating to the avoidable death of my son through GP and NHS Trust incompetence, and (b), an investigation and outcome into the idiocy and discrimination by the PHSO, now over eight years, just for asking for (a).

Jt Oakley left an annotation ()

If the PHSO was required to handle Grenfell residents complaints before the fire , it would have probably decided 'no case to investigate'.

phsothefacts Pressure Group left an annotation ()

Turning a deaf ear and a blind eye is one of PHSO's strengths. They can deny the most conclusive of evidence and then inform you that it is only your 'perception' of injustice which maintains your dissatisfaction as they pass you off to the Customer Care team for mothballing. Unfortunately for us, we all suffer as individuals over time and not together in a single incident which becomes a newsworthy scandal. Will PHSO ever be able to change the habit of a lifetime and actively hold these public bodies to account on our behalf?

Brenda Prentice left an annotation ()

Well, PHSO are not regulators.......have no power they say....So why do we have then anyway? Do away with them.
Go for litigation, if you have the money....!

Does anyone know who regulate Social Services. CQC say LGO and LGO say, (you can guess), 'we are Ombudsman not regulators, CQC regulate' but CQC say not us them...Does anyone know......

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Case Subject Access Request HS224883'.

Please can you explain why the records sent end with record dated October 13th 2015?

I asked for documents up to end December 2016 as a concession to your overstretched resource with the intention of asking at another time as convenient. There is a substantial amount of information missing from here - OVER 12 MONTHS in fact.

I asked you again about this omission on 22nd August 2017.

Since this is now well overdue would you also send your record of our communications/responses up to the current date?

Thank you.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

C Rock

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

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Dear Parliamentary and Health Service Ombudsman,

Annex to FOI request review:

Additionally can you provide me with the evidence you used - as I requested - when making the incredible and totally unacceptable comment that "the outcome would probably have been the same [even if correct procedures had been followed]" meaning, I assume that my son would have died anyway. This appears to be in direct conflict with the principles of NHS service provision (now sometimes referred-to as the NHS Charter).

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

C Rock

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

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This email has been scanned by the Symantec Email Security.cloud service.
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