Case Reference: Carcraft - CRE-E//25462

T.A. Mavengere made this Freedom of Information request to Office of Fair Trading

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Dear Office of Fair Trading,

This request is related to the OFT's investigation of Carcraft. Case Reference: Carcraft - CRE-E//25462.

You closed a case against Carcraft in October 2011. As a result of a two year investigation into Carftact you, the Office of Fair Trading mentioned that you believed that Carcraft did not always satisfy certain legal obligations and gave customers certain misleading impressions.

On your webste www.oft.gov.uk you mentioned in essence how you believed Carcraft was not entirely trading fairly.

I would like you to release the evidence that you have regarding each of the statements you made on your website. I will list the points for you below.

1. Carcraft was not always properly carrying out the comprehensive 120-point pre-sale vehicle inspections it advertised, with customers complaining about vehicles suffering significant problems shortly after purchase. Release the evidence that caused you to make this statement please.

2. Carcraft did not always meet its legal obligations to repair or replace cars when cars sold were not of satisfactory quality. Release the evidence that caused you to make this statement please.

3. Carcraft did not make clear to some customers the terms of motor finance, such as the level of repayments or that they were signing more than one finance agreement. Release the evidence that caused you to make this statement please.

4. Carcraft gave some customers a misleading impression about the scope of the after-sale vehicle guarantee, or that the guarantee was free when in fact it was being charged for. Release the evidence that caused you to make this statement please.

5. Carcraft incorporated potentially unfair terms in the standard terms and conditions of its contract of sale and after-sale vehicle guarantee. Release the evidence that caused you to make this statement please.

Yours faithfully,

T.A. Mavengere

Dion Lewis, Office of Fair Trading

1 Attachment

Dear Mr Mavengere

 

Please find attached acknowledgement to your FOI request.

 

 

 

Dion Lewis| Information Access & Records Management Team | Business
Services | Office of Fair Trading
Fleetbank House | 2-6 Salisbury Square | London EC4Y 8JX | T: 0 20 7211
8910 | [1]www.oft.gov.uk

[2][email address]

 

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References

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2. mailto:[email address]

Mike Lambourne, Office of Fair Trading

2 Attachments

Dear Sir/Madam

Please find a response to your second email below of the 13th September.

Yours sincerely

Mike Lambourne

Mike Lambourne| Assistant Director | Goods and Consumer Group | Office of Fair Trading Fleetbank House | 2-6 Salisbury Square | London EC4Y 8JX | T: 020 7211 8568 www.oft.gov.uk

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