Case management software system for social care

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Dear Wolverhampton City Council,

I am requesting information under the freedom of information act. could you please provide information as following?

1. does your local authority use a bespoke IT software system to record/manage social care activities i.e. case management system for adult & children services ?
2. if no, is there ongoing planning to purchase a bespoke software system or develop in house system in the near future?
3. Describe the brief information of the current software system in use ?
4. what is the name of the software system (product name) and which company is it purchased from?
5. is this software system purchased outrightly or on contractual basis ? specify details.
6. what was the total capital cost of purchasing or developing this software system ?
7. What are the ongoing development and maintenance costs since purchase (annually)?
8. what is the structure of technical team managing this software system ?

Yours faithfully,

Mr V Choksi

FOI, Wolverhampton City Council

I am writing in regards to the Freedom of Information we received on 20th November 2017.

Your request will be dealt with as quickly as possible and a final response should be sent to you within 20 working days of receipt.

If you wish to enquire about the progress of your request, then please do not hesitate to contact us, quoting the reference number, in the heading above.

Richard Jones
Information Governance Officer
Tel. Office: 01902 553947

E-mail: [email address]
City of Wolverhampton Council

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FOI, Wolverhampton City Council

1 Attachment

Dear Mr V Choksi

FREEDOM OF INFORMATION REQUEST

 

Thank you for your request for information about ‘Case management software
system for social care’.  Your request was received on 19^th November 2017
and I am dealing with it under the terms of the Freedom of Information Act
2000.

 

In response to your request, please see attached our response.

 

If you are not happy with how we handled your request you can ask for an
internal review.  Internal review requests should be submitted, in
writing, detailing your concerns, within two months of the date of receipt
of the response to your original letter and should be addressed to:

 

Information Governance Team

City of Wolverhampton Council

Civic Centre

St Peter’s Square

Wolverhampton

WV1 1SH

 

E-mail: [1][Wolverhampton City Council request email]

 

Under section 50 of the Freedom of Information Act 2000, you also have the
right to complain to the Information Commissioner.  However, the
Information Commissioner is unlikely to consider a complaint from you
unless you have first attempted to resolve the matter through our internal
review procedure. The Information Commissioner's details are:

 

The Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

0303 123 1113

 

[2]http://ico.org.uk/complaints/getting/com...

 

Yours sincerely

 

 

Malkit Sahota

Information Governance Officer

Tel. Office: 01902 554042

 

[3]E-mail: [email address]

City of Wolverhampton Council

 

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David Marshall left an annotation ()

£275k pa? And even higher for the next 2 years? Really?

Wolverhampton Council - you're paying way over the odds for this system.