Case management

Dear Joel  
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - REF NO
-FOIS3420   (please quote in correspondence)
I acknowledge your request for information dated 09/06/2023  
Your request is being considered and, if it is held, you will receive the
information requested within the statutory timescale of 20 working days as
defined by the Freedom of Information Act 2000, subject to the information
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Yours sincerely

FOI Team

London Borough of Sutton
Civic Offices
St. Nicholas Way, Sutton SM1 1EA

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Dear Joel Klumper,
Please find attached the response to your FOI request, our ref FOIS3420.
Kind regards,
--
Karen Fenwick
Information Governance and Records Officer
Digital and IT Service (Kingston and Sutton)
3rd Floor
Guildhall 2
Kingston
KT1 1EU
Tel: 020 8547 4748
Disclaimers apply, for full details see :
([1]https://www.kingston.gov.uk/email-discla...)

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Dear Joel Klumper

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - REF NO - FOIS3420

I refer to your request for information received on 9th June 2023
concerning Case Management Systems.

Your request is as follows:

Which Case Management software are currently being used by the Council for
the following:

- Social care / youth services 

Mosaic

- Housing  - 

Universal Housing

- Legal - 

N/A  External 

- Permitting 

Uniform

- Tax  - 

NEC Revenues and Benefits System

Who is the person responsible for the identified Software Systems? Please
provide full name, title and contact information if possible.

Jason Sam-Fat , Commercial Manager  [1][email address]

If you do not have a case management system, how are cases currently
managed and resolved?

N/A

If you are unhappy with the way in which your request has been handled you
have the right to ask for an internal review.  Please notify us in writing
as soon as possible with the grounds upon which you feel the appeal is
justified to : [2][email address] or by post to Information Governance
Team London Borough of Sutton

Civic Offices

St. Nicholas Way, Sutton SM1 1EA

We aim to respond to you within 20 working days of receiving your request.
If it is going to take longer we will let you know.

Should you still be dissatisfied with the outcome you have the right to
refer to the Information Commissioner: Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF [3]www.ico.org.uk

Yours sincerely

The FOI Team

Disclaimers apply, for full details see : 
(https://www.sutton.gov.uk/info/200436/cu...)

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