Good morning,

This is a very broad request.

There are over 200 departments in the council and each may use a different CRM system that is not centrally recorded.

Can you be specific in terms of which departments you may be interested in knowing about, as we cannot go to each service individually to ask this.

Kind regards.

Information Team
Croydon Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House,
Mint Walk,
Croydon,
CR0 1EA

[Croydon Borough Council request email]
[email address]

show quoted sections

Good morning thank you for your clarification. Can you please further outline what is meant by "permitting?"

Do you mean licensing team, or specifically parking permit team?

Information Team
Croydon Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House,
Mint Walk,
Croydon,
CR0 1EA

[Croydon Borough Council request email]
[email address]

show quoted sections

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR Jol Klumper

Freedom of information request - FOI/7732

Subject: Case management

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear Jol Klumper

Request FOI/7732

Further to your request received on 19/06/2023, I confirm that the Council
has now considered your request under the Freedom of Information Act 2000
Please accept our sincere apologies for the delay in our response to your
request 

Specifically, you have requested the following information:

What Case Management software are currently being used by the Council?

Who is the person responsible for the identified Software Systems? Please
provide full name, title and contact information if possible.

If you do not have a case management system, how are cases currently
managed and resolved?

The underneath are the most important to know:

- Social care / youth services

Liquid Logic Ltd – Fahid Ahmad Digital Contracts Manager

- Housing

– NEC Software Solutions – Fahid Ahmad, Digital Contracts Manager
([1][email address]

- Legal

The in-house legal team use Visual Files The Legal Business Manager
oversees the operational use of Visual Files but technical support is
provided by Senior Applications Operations Engineer

- Permitting

Uniform. – Croydon Digital Services Department

- Tax

NEC Software Solutions - Catherine Black, Head of Payments, Revenues,
Benefits & Debt.   [2][email address]

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[3]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

Email:        [4][Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

                   8 Mint Walk

Croydon, CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

Yours sincerely,

Louise Edwards

Information Team

Croydon Digital Services

Assistant Chief Executive Directorate

Bernard Wetherill House,

Mint Walk,

Croydon,

CR0 1EA

[5][Croydon Borough Council request email]

[6][email address]

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