Dear Parliamentary and Health Service Ombudsman,

Please provide details of closure codes and any amendments you used for 2017/18. For each code, please provide the corresponding number of cases. You have provided similar information for previous years:

https://www.whatdotheyknow.com/request/2...

https://www.whatdotheyknow.com/request/4...

Yours faithfully,

J Roberts

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

Dear J Roberts

 

PHSO reference FDN-275156

Acknowledgement of your request for information

 

Thank you for your email of 3^rd April 2018 in which you submitted a
request for information to the PHSO.

 

Your request shall be handled under the provisions of the Freedom of
Information Act 2000. A response shall be sent to you on or before 1^st
May 2018.

 

Regards,

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [1][email address]

W: [2]www.ombudsman.org.uk

 

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InformationRights, Parliamentary and Health Service Ombudsman

1 Attachment

Dear J Roberts

 

PHSO reference FDN-275156

Your request for information

 

Thank you for your correspondence of 3rd April 2018 in which you requested
information from the PHSO.

 

Response

 

Please see attached for the case closure stats for 2017-18. Please note
that the closure codes are from our Microsoft Dynamics system, which is
the system used for recording our investigations. Unlike the information
from 2016-17 there is no case closure information from our Visual Files
system as this is no longer used for recording our investigations.

 

Right of appeal

 

If you have any queries about this response, please contact the
Information Rights Team. Please remember to quote the reference number
above in any future communications. If you are unhappy with the service
you have received in relation to your request or wish to request an
internal review, please respond to this email and explain why you are
dissatisfied.

 

If you are not content with the outcome of your internal review, you may
apply directly to the Information Commissioner’s Office for a decision.
Generally, the Commissioner will not make a decision unless you have
exhausted the complaints procedure provided by the PHSO. The Information
Commissioner’s Office can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

[1]https://ico.org.uk/

 

Regards,

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [2][email address]

W: [3]www.ombudsman.org.uk

 

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J Roberts left an annotation ()

2016/17
'Not properly made – no MP referral' 2637
'Investigation resolved-Upheld – failings found leading to an unremidied injustice' 276

2017/18
'Not properly made – no MP referral' 7
'Investigation resolved-Upheld – failings found leading to an unremidied injustice' 85

'Complaint Not properly made' 13769
'Failed complaint process' 8484

Quite a fall in the MP referral figure.

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